Support #10498

[SCP ID :##5196##] : Unable to delete e-SI Open JomPay transaction | RAFIDAH BINTI ABDUL JALAL

Added by Zahir Abd Latif almost 5 years ago. Updated almost 5 years ago.

Status:Closed - End of life cycleStart date:December 02, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Name : RAFIDAH BINTI ABDUL JALAL

NRIC : 921121146396

Tel. No. : 60126221210

Acc. No. : 012142013120

Next e-SI due date : 30 Nov 2019 (recurring monthly)

The customer was unable to delete the e-SI for SI Jompay Open Payment.

Appended below is the error message prompted on the page.

Kindly assist to do the needful, as it will start on 30 Nov 2019.

The logs can be found at below directory:

\\10.20.8.104\shared\IB\Log\29112019

jompay acct.jpg (120 KB) Zahir Abd Latif, December 02, 2019 09:34

error page.jpg (43 KB) Zahir Abd Latif, December 02, 2019 09:34

History

#1 Updated by Zahir Abd Latif almost 5 years ago

  • Subject changed from [SCP ID :##5195##] : Unable to Register for KFH Online | SITI ZUINA BINTI ISMAIL to [SCP ID :##5196##] : Unable to delete e-SI Open JomPay transaction | RAFIDAH BINTI ABDUL JALAL
  • Assignee changed from Lizahwati Basirun to Hafizudin MD

#2 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Dec 3, 2019 11:36 AM:-

Kindly refer to previous reported issue and confirm if patch already deployed.
Email:: [Request ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction through the KFH Online Banking

#3 Updated by Zahir Abd Latif almost 5 years ago

Zahir Abd Latif wrote:

Kah Yan, Dec 3, 2019 11:36 AM:-

Kindly refer to previous reported issue and confirm if patch already deployed.
Email:: [Request ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction through the KFH Online Banking

Issue:
Unable to cancel or edit or click on the details for SI JomPAY
Root Cause:
Class file in production is not tally with Penril source code repository.

Resolutions:
Sync the production class file with Penril source code.

You may find the patch, test result and migration document in below path:
\\10.20.8.35\Internet Banking\20190208_4778_unable_to_cancel_si_jompay

#4 Updated by Zahir Abd Latif almost 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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