Support #10498
[SCP ID :##5196##] : Unable to delete e-SI Open JomPay transaction | RAFIDAH BINTI ABDUL JALAL
Status: | Closed - End of life cycle | Start date: | December 02, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Name : RAFIDAH BINTI ABDUL JALAL
NRIC : 921121146396
Tel. No. : 60126221210
Acc. No. : 012142013120
Next e-SI due date : 30 Nov 2019 (recurring monthly)
The customer was unable to delete the e-SI for SI Jompay Open Payment.
Appended below is the error message prompted on the page.
Kindly assist to do the needful, as it will start on 30 Nov 2019.
The logs can be found at below directory:
\\10.20.8.104\shared\IB\Log\29112019
History
#1 Updated by Zahir Abd Latif almost 5 years ago
- Subject changed from [SCP ID :##5195##] : Unable to Register for KFH Online | SITI ZUINA BINTI ISMAIL to [SCP ID :##5196##] : Unable to delete e-SI Open JomPay transaction | RAFIDAH BINTI ABDUL JALAL
- Assignee changed from Lizahwati Basirun to Hafizudin MD
#2 Updated by Zahir Abd Latif almost 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 3, 2019 11:36 AM:-
Kindly refer to previous reported issue and confirm if patch already deployed.
Email:: [Request ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction through the KFH Online Banking
#3 Updated by Zahir Abd Latif almost 5 years ago
Zahir Abd Latif wrote:
Kah Yan, Dec 3, 2019 11:36 AM:-
Kindly refer to previous reported issue and confirm if patch already deployed.
Email:: [Request ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction through the KFH Online Banking
Issue:
Unable to cancel or edit or click on the details for SI JomPAY
Root Cause:
Class file in production is not tally with Penril source code repository.
Resolutions:
Sync the production class file with Penril source code.
You may find the patch, test result and migration document in below path:
\\10.20.8.35\Internet Banking\20190208_4778_unable_to_cancel_si_jompay
#4 Updated by Zahir Abd Latif almost 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.