B - Production Support » KFH Support

January 02, 2020

16:53 Support #10394 (Closed - End of life cycle): [SCP ID :##5159##] : Unable to login KFHonline "Serv...

Pending user to provide log file since Nov 14, 2019.
Issue closed in SCP. Zahir Abd Latif

16:50 Support #10376 (Pending Customer Feedback): [SCP ID :##5151##] : IB TT Country List - Request fo...

No feedback from KFH whether to proceed after Amy's email at 21/10/2019 on the estimated effort Yap Kah Yan

16:48 Support #10518 (Pending Customer Feedback): [SCP ID :##5203##] : BulkPayment Engine Failed

Root Cause: Customer input wrong beneficiary bank code. Bulk Payment Engine was not able to find the routing number
... Yap Kah Yan

16:43 Support #10562 (Pending Customer Feedback): [SCP ID :##5220##] : Deskmate: Pay Day 2020 Calendar

Done updating the content. Pending user to verify. Lizahwati Basirun

12:51 Support #10562 (Closed - End of life cycle): [SCP ID :##5220##] : Deskmate: Pay Day 2020 Calendar

Hi,
Kindly attend below request:
Please help to update the content as attached: Zahir Abd Latif

December 27, 2019

11:12 Support #10555 (Closed - End of life cycle): [SCP ID :##5218##] : KFHOnline - 3 of 4 instance error

Hi,
Kindly attend below request:
7210, 7310 & 7510 error. refer to attachment Zahir Abd Latif

December 26, 2019

15:08 Support #10554 (Closed - End of life cycle): [SCP ID :##5217##] : Deskmate Update : End of employ...

Hi,
Kindly attend below request:
Kindly remove the following staff from Deskmate staff directory:
Zahir Abd Latif

December 23, 2019

16:07 Support #10546 (Closed - End of life cycle): [SCP ID :##5212##] : CMS - Duplicate Transaction at ...

Hi,
Kindly attend below request:
PLEASE HELP TO ASSIST ON BELOW ISSUE:
1. USER PERFORM SEVERAL JOMPAY TRANSACT... Zahir Abd Latif

10:45 Support #10544 (Closed - End of life cycle): [SCP ID :##5210##] : Weblogic DR - telnet issue

Hi,
Kindly attend below request:
We encounter telnet issue for kfhib15 (Weblogic DR) . Please refer to attachment... Zahir Abd Latif

December 18, 2019

10:30 Support #10532 (Closed - End of life cycle): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BA...

Hi,
Kindly attend below request:
CEO's OFFICE
COMPANY SECRETARY
Risk Management
Credit Risk
Retail Risk & Cre... Zahir Abd Latif

10:16 Support #10512 (Closed - End of life cycle): [SCP ID :##5201##] : JomPay Error

Kah Yan, Dec 9, 2019 10:18 AM:-... Zahir Abd Latif

10:12 Support #10462 (Pending Customer Feedback): [SCP ID :##5184##] : IBG Credit Card Payment Not Succ...

Hafiz,Dec 5, 2019 05:05 PM:-
We found credit card webservice link contain space (yellow label) at IBGWS.war and sc... Zahir Abd Latif

December 17, 2019

16:22 Support #10531 (Closed - End of life cycle): [SCP ID :##5206##] : kfhib19 (IBG DR) disk amber light

Hi,
Kindly attend below request:
We detected kfhib19 (ibg DR) disk amber light. Zahir Abd Latif

09:08 Support #10530 (Closed - End of life cycle): [SCP ID :##5205##] : KFHIB04 server down

Hi,
Kindly attend below request:
On 16/12/2019, we have detected that KFHIB04 suddenly down. We have report to pe... Zahir Abd Latif

December 09, 2019

16:29 Support #10518 (Closed - End of life cycle): [SCP ID :##5203##] : BulkPayment Engine Failed

Hi Kah Yan,
Kindly attend below request.... Nurul Akmal

December 06, 2019

16:15 Support #10512 (Closed - End of life cycle): [SCP ID :##5201##] : JomPay Error

Hi,
Kindly attend below request:
Kindly please attend on below issues on JomPay.
Approver already approved the ... Zahir Abd Latif

11:35 Change #10511 (Closed - End of life cycle): [SCP ID :##5200##] : Secure Pass Management & User Ma...

Hi,
Kindly attend below request:
Request to amend existing notification letter for Secure Pass Management & User ... Zahir Abd Latif

09:38 Support #10471 (Closed - End of life cycle): [SCP ID :##5189##] : Deskmate Update : Tab rearrange...

Done.
Issue closed in SCP. Zahir Abd Latif

09:36 Support #10503 (Closed - End of life cycle): [SCP ID :##5199##] : Deskmate Update : New Hire Update

Done.
Issue closed in SCP. Zahir Abd Latif

09:34 Support #10498 (Closed - End of life cycle): [SCP ID :##5196##] : Unable to delete e-SI Open JomP...

Issue closed in SCP. Zahir Abd Latif

09:34 Support #10497 (Closed - End of life cycle): [SCP ID :##5195##] : Unable to Register for KFH Onli...

Issue closed in SCP. Zahir Abd Latif

09:33 Support #10492 (Closed - End of life cycle): [SCP ID :##5194 ##] : Unable to Reset Password for ...

Issue closed in SCP. Zahir Abd Latif

09:32 Support #10491 (Closed - End of life cycle): [SCP ID :##5193 ##] : Unable to Register for KFH On...

Issue closed in SCP. Zahir Abd Latif

09:31 Support #10490 (Closed - End of life cycle): [SCP ID :##5192 ##] : CMS “Service is currently una...

Issue closed in SCP. Zahir Abd Latif