Support #10518
[SCP ID :##5203##] : BulkPayment Engine Failed
Status: | Closed - End of life cycle | Start date: | December 09, 2019 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
CUSTOMER DETAILS AS BELOW: COMPANY NAME : SINEGY TECHNOLOGIES (M) SDN. BHD. ACCOUNT NO : 001141002262 DATE & TIME OF TRX : 9/12/2019 @ 10.16AM ISSUE : BULK PAYMENT ERROR CUSTOMER TRIED TO APPROVE BULK PAYMENT TRANSACTION BUT FAILED WITH REASON: SUBMIT BULK PAYMENT TO BULK PAYMENT ENGINE FAILED Please find the related logs at below directory: \\10.20.8.50\Insert Here\IB Logs\09122019
Thank you.
History
#1 Updated by Yap Kah Yan over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Root Cause: Customer input wrong beneficiary bank code. Bulk Payment Engine was not able to find the routing number
Solution: Customer to reupload file with correct beneficiary bank code.
change: HBMBMYKl to HBMBMYKL
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.