Support #10518

[SCP ID :##5203##] : BulkPayment Engine Failed

Added by Nurul Akmal almost 5 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:December 09, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.

CUSTOMER DETAILS AS BELOW:

COMPANY NAME : SINEGY TECHNOLOGIES (M) SDN. BHD. 
ACCOUNT NO : 001141002262 
DATE & TIME OF TRX : 9/12/2019 @ 10.16AM 
ISSUE : BULK PAYMENT ERROR 

CUSTOMER TRIED TO APPROVE BULK PAYMENT TRANSACTION BUT FAILED WITH REASON: SUBMIT BULK PAYMENT TO BULK PAYMENT ENGINE FAILED

Please find the related logs at below directory:
\\10.20.8.50\Insert Here\IB Logs\09122019

Thank you.

History

#1 Updated by Yap Kah Yan over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Root Cause: Customer input wrong beneficiary bank code. Bulk Payment Engine was not able to find the routing number
Solution: Customer to reupload file with correct beneficiary bank code.

change: HBMBMYKl to HBMBMYKL

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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