Support #10552
[SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : S.B.S.K. PLANTATIONS SDN. BHD. (NURHANEETA BINTI HAMDAN) : MY0071848
Status: | Work Completed-End life cycle | Start date: | December 28, 2019 | ||
---|---|---|---|---|---|
Priority: | Normal | Due date: | |||
Assignee: | Zahir Abd Latif | % Done: | 50% | ||
Category: | BIB | Spent time: | - | ||
Target version: | - |
Description
Hi,
Kindly attend below request:
Customer informed she unable to login initiator via Agronetbiz as the error appear is “you have been logout”.
Agent did advised the customer to clear cache & browser history, login using another gadget and login via another search engine but still the same error keep occurred.
The customer details as per below :
S.B.S.K. PLANTATIONS SDN. BHD. (NURHANEETA BINTI HAMDAN)
Username : sbsk1991
Full Name : Nurhaneeta
Ic : 730729035561
Mobile number : 0139647827
Based on logs, customer successful login and perform transaction on 11/12/2019 unfortunately after that she facing same issue again.
Please help to check.
History
#1 Updated by Bramantyo Pujo Wiyono over 4 years ago
- Status changed from New - Begin Life Cycle to Investigation
- Start date changed from December 26, 2019 to December 28, 2019
- % Done changed from 0 to 50
Cannot find the root cause.
Solution: asking for user to re-test on different web browser
#2 Updated by Tan Lee Yong about 4 years ago
- Assignee changed from Bramantyo Pujo Wiyono to Rayvandy Gabbytian
Please look into this and close if not applicable anymore
#3 Updated by Siti Balqis Othman 8 months ago
- Status changed from Investigation to Development / Work In Progress
#4 Updated by Siti Balqis Othman 8 months ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
Check with Ilah on 17/01/2024 on the login activity.
This customer has success perform login.
Help to close this ticket