Support #10552

[SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : S.B.S.K. PLANTATIONS SDN. BHD. (NURHANEETA BINTI HAMDAN) : MY0071848

Added by Zahir Abd Latif over 4 years ago. Updated 8 months ago.

Status:Work Completed-End life cycleStart date:December 28, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

50%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer informed she unable to login initiator via Agronetbiz as the error appear is “you have been logout”.

Agent did advised the customer to clear cache & browser history, login using another gadget and login via another search engine but still the same error keep occurred.

The customer details as per below :

S.B.S.K. PLANTATIONS SDN. BHD. (NURHANEETA BINTI HAMDAN)

Username        : sbsk1991
Full Name        : Nurhaneeta
Ic                    : 730729035561
Mobile number  : 0139647827

Based on logs, customer successful login and perform transaction on 11/12/2019 unfortunately after that she facing same issue again.

Please help to check.

History

#1 Updated by Bramantyo Pujo Wiyono over 4 years ago

  • Status changed from New - Begin Life Cycle to Investigation
  • Start date changed from December 26, 2019 to December 28, 2019
  • % Done changed from 0 to 50

Cannot find the root cause.
Solution: asking for user to re-test on different web browser

#2 Updated by Tan Lee Yong about 4 years ago

  • Assignee changed from Bramantyo Pujo Wiyono to Rayvandy Gabbytian

Please look into this and close if not applicable anymore

#3 Updated by Siti Balqis Othman 8 months ago

  • Status changed from Investigation to Development / Work In Progress

#4 Updated by Siti Balqis Othman 8 months ago

  • Status changed from Development / Work In Progress to Work Completed-End life cycle
  • Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif

Check with Ilah on 17/01/2024 on the login activity.
This customer has success perform login.

Help to close this ticket

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