Support #10575
[SCP ID :##5225##] : Unable to Approve IBG Transaction
| Status: | Closed - End of life cycle | Start date: | January 10, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
Received enquiry from customer unable to view transaction in his Approver tab via Cash Management Solution.
1st approver has successfully approved the said transaction, but not with 2nd Approver.
He informed that, he only received the email notification, transaction is pending for approval.
Kindly please check & revert to us soonest.
Info as follows:
Caller : SYED NIZAM BIN SYED JALALUDIN (2nd Approver )
Account No : 001105007648
Date of transaction : 8/1/2020 ; 9.33am
: 9/1/2020 ; 3.55pm
Log Files : \\10.20.8.104\shared\IB\Log\08012020
\\10.20.8.104\shared\IB\Log\09012020
Thank you.
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Lizahwati Basirun to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Jan 10, 2020 06:12 PM:-
Since the transaction is unsuccessful, please advise customer to redo the transaction.
The transaction did not appear to the second approver due to transaction status is unsuccessful after first approver approved.
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.