Support #10586

[SCP ID :##5229##] : Error transaksi | KFH Online Gold Account-i Buy (Error)

Added by Nurul Akmal over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:January 15, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi Hafiz,

Kindly assist blow issue.

CUSTOMER UNABLE TO BUY GOLD ACCOUNT VIA KFH ONLINE DUE TO THE SECURITY QUESTION DID NOT APPEAR IN ORDER FOR HER TO COMPLETE THE TRANSACTION. 

SHE HAS TRIED USING DIFFERENT BROWSER, CLEAR CACHE AND COOKIES BUT THE PROBLEM STILL PERSIST. 

CUSTOMER : 

NURIZAH BINTI ABDUL HASIB
ACCOUNT NO. : 002315019256 
DATE/TIME ATTEMPT : 
31/12/2019 @ 12:05PM ~ 1:38PM 

ALL THE RELATED LOGS CAN BE FOUND AT BELOW DIRECTORY:
\\10.20.8.50\Insert Here\IB Logs\31122019

Thank you.

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kar Chun, Jan 17, 2020 06:52 PM:-

We require the version of the browser used, and the steps to reproduce this issue to aid in our investigation.

You can also try clearing all browser cache and see if the issue still persists.

on how to clear cache:
chrome:
On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
firefox:

click the menu button and select Options.
Select the Privacy & Security panel.
In the Cookies and Site Data section, click Clear History….
In the dropdown set time range to clear, select "everything".
Internet Explorer:
Select Tools (via the Gear Icon) > Safety > Delete browsing history..
Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Issue closed in SCP.

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