Support #10632
[SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment | EASYWAY SOLUTIONS (M) SDN BHD
| Status: | Closed - End of life cycle | Start date: | February 11, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer has executed the bulk payment transaction via CMS for salary payment.
The transaction was accepted by the system but the fund has yet to be credited to the beneficiary account.
Please assist this urgently.
Company Name
: EASYWAY SOLUTIONS (M) SDN BHD
User I.D
: easyway
Account No.
: 015105000231
Transaction Date & Time
: 09/02/2020 @ 5:39am
Transactions detail as attached.
#HD00022463
EasyWay Solution.csv 
(55.1 KB)
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Feb 11, 2020 03:38 PM:-
Root cause One transaction from 7 FEB 2020 contain character that is not allowed. This cause all subsequent transaction not able to process Workaround Patch data for transaction contain character that is not allowed. Permanent Fix We deliver patches after we tested.
Hafiz, Feb 14, 2020 05:24 PM:-
Patches is ready to deploy to Staging server. Please get the latest patches from below path:- //10.20.8.35/internet banking/20200219_5249_Unsuccessful_Balk_Payment
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.