Support #10699
[SCP ID :##5282##] : KFH Online Registered Duitnow Online Transfer Not Successful Error Code 0015
Status: | Closed - End of life cycle | Start date: | March 16, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to perform Registered Duitnow via KFH Online, Error Code 0015.
Kindly assist to check and revert to us soonest.
Details of customers are as follows:
Customer Name
: SYED SYAKIRIN BIN SYED ABDUL RAHMAN
Account No.
: 001142045472
Debit Card No
: XXXXXXXXXXXX0708
Beneficiary Bank
: MAYBANK
Beneficiary Account No
: 562021621374
Date & Time
: 16/3/2020 @ 7:52am – 8:42am
From our investigation in Powercard we found that the IP address sent to Maybank was in below format:
IPAddr>113.210.100.35, 165.225.112.84<
While the previous success Duitnow transaction is in below format:
<ns2:IPAddr>10.20.8.102</ns2:IPAddr>
Please help to check further on this issue.
All the logs already placed at this directory:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\16032020
History
#1 Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Kar Chun Siew to Zahir Abd Latif
- % Done changed from 0 to 100
Kar Chun, Mar 17, 2020 10:36 AM:-
This issue is due to HPS does not support more than 1 IP in the IP address field, so an error occurred when storing the IP into HPS database. Proposed fix: to only send first IP address to HPS. or HPS to increase the database size to cater for more than 1 IP.
#2 Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.