Support #10699

[SCP ID :##5282##] : KFH Online Registered Duitnow Online Transfer Not Successful Error Code 0015

Added by Zahir Abd Latif over 4 years ago. Updated over 4 years ago.

Status:Closed - End of life cycleStart date:March 16, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer unable to perform Registered Duitnow via KFH Online, Error Code 0015.

Kindly assist to check and revert to us soonest.

Details of customers are as follows:

Customer Name

: SYED SYAKIRIN BIN SYED ABDUL RAHMAN

Account No.

: 001142045472

Debit Card No

: XXXXXXXXXXXX0708

Beneficiary Bank

: MAYBANK

Beneficiary Account No

: 562021621374

Date & Time

: 16/3/2020 @ 7:52am – 8:42am

From our investigation in Powercard we found that the IP address sent to Maybank was in below format:

IPAddr>113.210.100.35, 165.225.112.84<

While the previous success Duitnow transaction is in below format:

<ns2:IPAddr>10.20.8.102</ns2:IPAddr>

Please help to check further on this issue.

All the logs already placed at this directory:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\16032020

History

#1 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Kar Chun Siew to Zahir Abd Latif
  • % Done changed from 0 to 100

Kar Chun, Mar 17, 2020 10:36 AM:-

This issue is due to HPS does not support more than 1 IP in the IP address field, so an error occurred when storing the IP into HPS database.

Proposed fix:
to only send first IP address to HPS.
or
HPS to increase the database size to cater for more than 1 IP.

#2 Updated by Zahir Abd Latif over 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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