Support #10701
[SCP ID :##5284##] : Cannot open Gold Account (KFH Online )
| Status: | Closed - End of life cycle | Start date: | March 16, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Email from customer below is referred.
Customer unable to open new KFH Gold Account via KFH Online. Error Code P9999.
Kindly assist.
Login I.D
: abd_lin
Name
: ABDULLAH BIN LIN
Date / Time Attempt
: 16/3/2020 @ 11:12am
Related logs can be found at below dir:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\16032020_1
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Kar Chun Siew to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Mar 16, 2020 06:09 PM:-
Kindly check with Ethix Core on the permission below
JNDI: PhoenixDS
PhoenixTPIGoldOpen exec atm..atm_tpi_processing '''D'',''mosaic'',''Phoenix'',''2020-03-16'',''ANYTHING'',''ABDULLAH BIN LIN'',NULL,NULL','878,15,1,NULL','CUS ''S'',NULL,NULL,NULL,NULL,NULL,122104','DEP ''A'',''315'',NULL,1,NULL,15,NULL,878,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL,','NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL','SMT NULL,''04'',NULL, NULL,1,NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL'
<Mar 16, 2020 11:12:21 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>EXECUTE permission denied on object psp_snd_stmt, database phoenix, owner dbo</ErrorMessage>
<ResponseCode>9999</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
</Msg>>
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.