Support #10795
[SCP ID :##5341##] : IBG & JOMPAY ISSUE
| Status: | Closed - End of life cycle | Start date: | May 19, 2020 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We unable to complete transaction IBG and Jompay at KFH Online. The transaction was failed at last step page with error message
Service is currently unavailable.
Please try again later.
For assistance, please call our Contact Centre hotline.
We also facing issue with IBG transaction at Ethix
History
#1
Updated by Zahir Abd Latif over 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, May 19, 2020 08:09 PM:-
Dear Shahrul / Sufian From the logs still getting Connection Refused error. 2020/05/19 18:15:04:341 ERROR kfh.enterprise.services.GenericIBGServicesImpl: Error details : ; nested exception is: java.net.ConnectException: Connection refused Kindly try to telnet to below and check if the webservice is up http://kfhib18:4242/IBGWS/services/IBGWS From To kfhib03 kfhib18, port:4242 kfhib04 kfhib18, port:4242 Ethix / ATM kfhib18, port:4242
Shahrulnizam,May 19, 2020 08:40 PM:-
Now, we are able to perform IBG & Jompay transaction. Thank you for your assistance and support
Issue closed in SCP.
#2
Updated by Zahir Abd Latif over 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle