Activity

From April 20, 2020 to May 19, 2020

13:03 Support #10795 (Closed - End of life cycle): [SCP ID :##5341##] : IBG & JOMPAY ISSUE: Hi,
Kindly attend below request:-
We unable to complete transaction IBG and Jompay at KFH Online. The transaction... Zahir Abd Latif
08:55 Support #10793 (Closed - End of life cycle): [SCP ID :##5339##] : CIB SI Error - IBG Txn: Hi,
Kindly attend below request:-
Kindly assist to check why the SI status return error.
SI FEE debited
SI... Zahir Abd Latif

09:32 Support #10791 (Closed - End of life cycle): [SCP ID :##5337##] : CMS | REGISTERED BILL PAYMENT ...: Hi,
Kindly attend below request:-
customer perform bill payment on 11 Mar 2020 status show successful but biller ... Zahir Abd Latif

16:43 Support #10790 (Closed - End of life cycle): SCP ID :##5336##] : Manual RFI Nacha: Hi,
Kindly attend below request:-
we having nacha reader error during manual process RFI nacha.
Kindly assist.... Zahir Abd Latif

13:23 Support #10762 (Closed - End of life cycle): [SCP ID :##5318##] : OFI Win5 - 30/04/2020: Issue closed in SCP. Zahir Abd Latif
13:22 Support #10738 (Closed - End of life cycle): [SCP ID :##5308##] : Report in BVMC not Tally: Issue closed in SCP. Zahir Abd Latif

22:28 Support #10781 (Closed - End of life cycle): [SCP ID :##5327##] : IBG RFI Issue: Hi,
Kindly attend below request:-
We have issue on IBG server - memory out during RFI window 4 today and half of ... Zahir Abd Latif
10:51 Support #10745 (Closed - End of life cycle): [SCP ID :##5311##] : DESKMATE: Outdated Documents (s...: Done as per request.
Issue closed in SCP. Zahir Abd Latif
10:50 Support #10769 (Closed - End of life cycle): SCP ID :##5320##] : DESKMATE: End of Employment: Done as per request.
Issue closed in SCP. Zahir Abd Latif
10:48 Support #10762 (Pending Customer Feedback): [SCP ID :##5318##] : OFI Win5 - 30/04/2020: Kah Yan, May 4, 2020 09:54 AM:-... Zahir Abd Latif
10:45 Support #10738 (Pending Customer Feedback): [SCP ID :##5308##] : Report in BVMC not Tally: Hafiz, Apr 28, 2020 09:25 AM:-... Zahir Abd Latif

10:24 Support #10773 (Closed - End of life cycle): [SCP ID :##5324##] : IBG Server - Out of memory: Hi,
Kindly attend below request:
Our KFHOnline IBG services frequently hanged and affected IBG task (ofi, rfi and... Zahir Abd Latif

11:05 Support #10771 (Closed - End of life cycle): [SCP ID :##5322##] : Cash Management Solution | Pend...: Hi,
Kindly attend below request:
Received enquiry from customer in regards to Registered JomPAY Payment IB Tran... Zahir Abd Latif

10:40 Support #10757 (Closed - End of life cycle): [SCP ID :##5313##] : Unable to change password | SEV...: Zahir Abd Latif
10:32 Support #10757: [SCP ID :##5313##] : Unable to change password | SEVEN EIGHT SIX FURNITURE MART T...: Issue closed in SCP.
Zahir Abd Latif
09:46 Support #10769 (Closed - End of life cycle): SCP ID :##5320##] : DESKMATE: End of Employment: Hi,
Kindly attend below request:
Please remove the following staff from Deskmate Directory:-
Staff No. Name De... Zahir Abd Latif
09:24 Support #10768 (Closed - End of life cycle): SCP ID :##5319##] : Unable to Login After Account Un...: Sufian, May 5, 2020 09:13 AM:-... Zahir Abd Latif

20:03 Support #10768 (Closed - End of life cycle): SCP ID :##5319##] : Unable to Login After Account Un...: Hi,
Kindly attend below request:
Please help to check on issue below.
Customer forgot his id/password and alread... Zahir Abd Latif
11:19 Support #10757 (Pending Customer Feedback): [SCP ID :##5313##] : Unable to change password | SEVE...: Kah Yan,Apr 29, 2020 11:26 AM:-
Findings as below. IB was not able to load user HIDAYAH123 from the database, thus... Zahir Abd Latif

21:04 Support #10762 (Closed - End of life cycle): [SCP ID :##5318##] : OFI Win5 - 30/04/2020: Hi,
Kindly attend below request"-
Kindly need your assistance to check on ofi win5 files (mrt & mnc). Both files... Zahir Abd Latif
14:21 Change #10761 (Closed - End of life cycle): [SCP ID :##5317##] : Moratorium Financing - Customer ...: Hi,
Kindly attend below request:
Request as per CR attached.
1. To create new menu at KFH Online Malaysia land... Zahir Abd Latif

14:54 Support #10757 (Closed - End of life cycle): [SCP ID :##5313##] : Unable to change password | SEV...: Hi,
Kindly attend below request:
Received complain from CMS User unable to change her password today.

She... Zahir Abd Latif

10:40 Support #10728 (Closed - End of life cycle): [SCP ID :##5297##] : Deskmate Update : End of employ...: Done as per request.
Issue closed in SCP. Zahir Abd Latif
10:14 Support #10732 (Closed - End of life cycle): [SCP ID :##5301##] : Unable to Reset Password & Secu...: Issue closed in SCP. Zahir Abd Latif

11:38 Support #10745 (Closed - End of life cycle): [SCP ID :##5311##] : DESKMATE: Outdated Documents (s...: Hi,
Kindly attend below request:
The search button in Deskmate still display outdated documents dated 2005, 2006 ... Zahir Abd Latif

16:29 Support #10732 (Pending Customer Feedback): [SCP ID :##5301##] : Unable to Reset Password & Secur...: Hafiz, Apr 16, 2020 11:40 AM:-... Zahir Abd Latif
16:23 Support #10724 (Closed - End of life cycle): [SCP ID :##5296##] : OFI W1 Rejected - 09042020: Issue closed in SCP. Zahir Abd Latif
16:20 Support #10722 (Closed - End of life cycle): [SCP ID :##5294##] : IBG Rejected - Unable to locate...: Issue closed in SCP. Zahir Abd Latif
16:17 Support #10738 (Closed - End of life cycle): [SCP ID :##5308##] : Report in BVMC not Tally: Hi,
Kindly attend below request:
Kindly please assist to check on the missing number in report for total company ... Zahir Abd Latif

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