Support #11145

[SCP ID :##5474##] : CMS - Failed FPX Transaction

Added by Zahir Abd Latif about 4 years ago. Updated about 4 years ago.

Status:Closed - End of life cycleStart date:August 19, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to investigate on the issue Unssuccsful status for FPX transaction.
We already check at our Core Banking and found that the customer fund already debitted for this transaction.

Below are the customer details:

Customer name:TRADE OPERATIONS CMS ACCOUNT
Account number: 001105020342
Timestamp: 18-AUG-20 12:22:09
Amount: RM10

Related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18082020

History

#1 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Aug 21, 2020 12:03 PM:-


Finding:
1) No error found at log file. Suspect record unable to update to database at the first try.

Solution:
1) Adding error handler to targeted method

We will deliver patches after tested.

#2 Updated by Zahir Abd Latif about 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF