Support #11145
[SCP ID :##5474##] : CMS - Failed FPX Transaction
Status: | Closed - End of life cycle | Start date: | August 19, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to investigate on the issue Unssuccsful status for FPX transaction.
We already check at our Core Banking and found that the customer fund already debitted for this transaction.
Below are the customer details:
Customer name:TRADE OPERATIONS CMS ACCOUNT
Account number: 001105020342
Timestamp: 18-AUG-20 12:22:09
Amount: RM10
Related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18082020
History
#1 Updated by Zahir Abd Latif about 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Aug 21, 2020 12:03 PM:-
Finding: 1) No error found at log file. Suspect record unable to update to database at the first try. Solution: 1) Adding error handler to targeted method We will deliver patches after tested.
#2 Updated by Zahir Abd Latif about 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.