Activity - KFH Support - Penril Support System

Activity

From July 26, 2020 to August 24, 2020

August 24, 2020

15:23 Support #11156 (Pending Customer Feedback): [SCP ID :##5477##] : IB SI Error - SI Edit Transactio...: Hafiz, Aug 24, 2020 01:30 PM:-... Zahir Abd Latif
15:20 Support #11145 (Pending Customer Feedback): [SCP ID :##5474##] : CMS - Failed FPX Transaction: Hafiz, Aug 21, 2020 12:03 PM:-... Zahir Abd Latif

August 22, 2020

10:16 Support #11156 (Closed - End of life cycle): [SCP ID :##5477##] : IB SI Error - SI Edit Transacti...: Hi,
Kindly attend below request:-
Subject : IB SI Error - SI Edit Transaction - 28082020
Kindly assist to check ... Zahir Abd Latif

August 21, 2020

17:47 Support #11154 (Closed - End of life cycle): [SCP ID :##5476##] : unable to cancel SI: Hi,
Kindly attend below request:-
Customer unable to cancel his registered SI. He unable to find any option to de... Zahir Abd Latif
15:18 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Issue closed in SCP. Zahir Abd Latif
15:16 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA: Done by Kah Yan.
Verified by product owner, all in order.
Issue closed in SCP. Zahir Abd Latif
10:37 Support #11152 (Closed - End of life cycle): [SCP ID :##5475##] : Deskmate: DOA: Hi,
Kindly attend below request:-
1) DOA – Bankwide file to be replaced with the attachment “A. DOA – Bankwide... Zahir Abd Latif

August 19, 2020

16:54 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light: Issue closed in SCP. Zahir Abd Latif
16:54 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Issue closed in SCP. Zahir Abd Latif
16:53 Support #11116 (Pending Customer Feedback): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Hafiz, Aug 17, 2020 03:49 PM:-... Zahir Abd Latif
11:31 Support #11145 (Closed - End of life cycle): [SCP ID :##5474##] : CMS - Failed FPX Transaction: Hi,
Kindly attend below request:-
Please help to investigate on the issue Unssuccsful status for FPX transaction.... Zahir Abd Latif
10:08 Support #11141 (Closed - End of life cycle): [SCP ID :##5473##] : Failed Bulk Payment - Coshare H...: Hi,
Kindly attend below request:-
Please help to check issue faced by our customer.
They unable to perfrom bulk ... Zahir Abd Latif

August 17, 2020

11:58 Support #11046 (Closed - End of life cycle): [SCP ID :##5429##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11094 (Closed - End of life cycle): [SCP ID :##5457##] : Deskmate Update : End of employ...: Issue closed in SCP. Zahir Abd Latif
11:57 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...: Issue closed in SCP. Zahir Abd Latif

August 16, 2020

09:27 Support #11116 (Closed - End of life cycle): [SCP ID :##5467##] : IB SI Error - 16/08/2020: Hi,
Kindly attend below request:-
Kindly assist to check why the attached SI transactions return error.
FYI, th... Zahir Abd Latif

August 14, 2020

12:15 Support #11046 (Pending Customer Feedback): [SCP ID :##5429##] : Deskmate Update : End of employm...: Done updating. Pending customer to verify. Lizahwati Basirun
12:13 Support #11069 (Pending Customer Feedback): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS: Done updating. Pending customer to feedback. Lizahwati Basirun
12:12 Support #11093 (Work Completed-End life cycle): [SCP ID :##5456##] : Deskmate Update : KFH Repaym...: Done updating. Customer verified and close this log. Lizahwati Basirun
12:11 Support #11094 (Pending Customer Feedback): [SCP ID :##5457##] : Deskmate Update : End of employm...: Done updating as per customer request. Pending their feedback. Lizahwati Basirun
12:10 Support #11111 (Pending Customer Feedback): [SCP ID :##5466##] : Directory Update - Resigned Staf...: Done updating as customer request. Pending their feedback. Lizahwati Basirun
11:43 Support #11111 (Closed - End of life cycle): [SCP ID :##5466##] : Directory Update - Resigned Sta...: Hi,
Kindly attend below request:-
Subject : Directory Update - Resigned Staff / Staff Movement
RESIGNED STAFF: P... Zahir Abd Latif
10:08 Support #11109 (Closed - End of life cycle): [SCP ID :##5464##] : CMS - Unable to Delete and Add ...: Hi,
Kindly attend below request:-
Please help to check on below issue where customer unable to delete and add new... Zahir Abd Latif
10:04 Support #11108 (Closed - End of life cycle): [SCP ID :##5463##] : CMS Pending Approver: Hi,
Kindly attend below request:-
Please help to check on several incidents happened yesterday, where CMS custome... Zahir Abd Latif

August 13, 2020

15:32 Support #11089 (Pending Customer Feedback): [SCP ID :##5452##] : KFHIB02 Amber Light: update from Pang (ABS):
Upon replace faulted memory dimm, server can power up and OS boot up success. Yap Kah Yan
12:22 Support #11099 (Pending Customer Feedback): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Kah Yan, Aug 12, 2020 06:20 PM:-
[[We found that there are hibernate errors could not load an entity through the r... Zahir Abd Latif
12:15 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...: Issue closed in SCP. Zahir Abd Latif
12:14 Support #11061 (Closed - End of life cycle): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment no...: Issue closed in SCP. Zahir Abd Latif
12:11 Support #11047 (Closed - End of life cycle): [SCP ID :##5430##] : FPX Unsuccesful: Issue closed in SCP. Zahir Abd Latif

August 12, 2020

14:42 Support #11099 (Closed - End of life cycle): [SCP ID :##5459##] : Unable to Bulk Payment CMS: Hi,
Kindly attend below request:-
Please help to check on issue user unable to perform bulk payment transaction i... Zahir Abd Latif

August 11, 2020

16:40 Support #11094 (Closed - End of life cycle): [SCP ID :##5457##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request:-
1) Kindly remove the following staff details from KFH Staff directory:
i) ... Zahir Abd Latif
16:29 Support #11093 (Work Completed-End life cycle): [SCP ID :##5456##] : Deskmate Update : KFH Repaym...: Hi,
Kindly attend below request:-
Kindly upload the new KFH Repayment Assistance as follows:
Deskmate link :... Zahir Abd Latif
15:24 Support #11080 (Pending Customer Feedback): [SCP ID :##5450##] : Bulk Payment - Missing transacti...: Hafiz, Aug 10, 2020 09:29 AM:-... Zahir Abd Latif
14:54 Support #11061 (Pending Customer Feedback): [SCP ID :##5439##] : CMS - Uploaded Bulk Payment not...: Kah Yan, Jul 24, 2020 09:47 AM:-
Dear Sufian / Shahrul,
Kindly confirm with users if they have the transaction ... Zahir Abd Latif
14:52 Support #11047 (Pending Customer Feedback): [SCP ID :##5430##] : FPX Unsuccesful: Hafiz, Jul 21, 2020 09:23 AM:-... Zahir Abd Latif

August 10, 2020

11:49 Support #11089 (Development / Work In Progress): [SCP ID :##5452##] : KFHIB02 Amber Light: Reported to ABS, part replacement is required. Schedule part replacement on 09/08/2020 Chun Feng Lim

August 07, 2020

10:54 Support #11089: [SCP ID :##5452##] : KFHIB02 Amber Light: added chronology report Yap Kah Yan

August 06, 2020

17:23 Support #11089 (Closed - End of life cycle): [SCP ID :##5452##] : KFHIB02 Amber Light: Hi,
Kindly attend below request:
KFHIB02 model Sun Microsystems SunFire T2000 suddenly down and amber light promp... Zahir Abd Latif
15:12 Support #11060 (Closed - End of life cycle): [SCP ID :##5438##] : IDR Rate in Core Banking: Issue closed in SCP. Zahir Abd Latif

August 05, 2020

11:22 Support #11080 (Closed - End of life cycle): [SCP ID :##5450##] : Bulk Payment - Missing transact...: Hi,
Kindly attend below request:-
Details as attached
1- Corus report - highlighted with yellow color = unsucc... Zahir Abd Latif

July 30, 2020

16:10 Support #11060 (Pending Customer Feedback): [SCP ID :##5438##] : IDR Rate in Core Banking: Kah Yan, Jul 24, 2020 04:19 PM:-
Dear Sufian,... Zahir Abd Latif
13:21 Support #11069 (Closed - End of life cycle): [SCP ID :##5445##] : Deskmate Update - DOA & HRMS ESS: Hi,
Kindly attend below request:-
Please help to proceed with the following:
1. replace the DOA as attached (Ban... Zahir Abd Latif

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