Support #11343
[SCP ID :##5620##] : Click Account & Banking - session expired
| Status: | Work Completed-End life cycle | Start date: | November 06, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
This customer encountered a problem when customer click ‘account and banking’. Customer performed clear cache but still the same issue persist.
Multiple devices and browser has been used during attempted but still the same error occurred.
Kindly assist on this issue and treat this complaint as utmost urgent as per customer requested.
The details of the customer as per below :
CIF Number: 200148930
Company Name : KIM MA OIL PALM (TRANSPORT) SDN. BHD.
Username : kimmaoil01
Full Name : chong bee suang
Mobile No : 0198487490
Time stamp : 3.30 pm – 4.40pm
Accounts:
1006321000087797
1006321000089474
1006321000094461
3006321000018545
History
#1
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Error AB for the FD account,
07/11/2020 Ilah check with HOST team FD related to FD account type T and G. This will be raised in separate CR.
11/11/2020 FD account removed from the user temporarily, user able to login and account& banking.
Zahir. Kindly close this issue. Thank you