Activity

From October 14, 2020 to November 12, 2020

16:05 Support #11303 (Work Completed-End life cycle): [SCP ID :##5598##] : bulk payment payroll - statu...: Update by kak ilah on 12/11/2020
Kak Ilah had updated to the user to ask the customer to key in the mandatory field ... Siti Balqis Othman
15:22 Support #11357 (Investigation): [SCP ID :##5634##] : SESSION EXPIRED : Wak Ong Niaga Enterprise (...: From the log we found no error regarding the login. After the log snippet below you will be able to see verifySession... Stephanie Sufrapto
15:21 Support #11358 (Investigation): [SCP ID :##5635##] : SESSION EXPIRED :GS DUNGUN FISHERY SDN BHD: ...: From the log we found no error regarding the login. After the log snippet below you will be able to see verifySession... Stephanie Sufrapto
15:20 Support #11343 (Work Completed-End life cycle): [SCP ID :##5620##] : Click Account & Banking - se...: Error AB for the FD account,
07/11/2020 Ilah check with HOST team FD related to FD account type T and G. This will ... Stephanie Sufrapto
11:08 Enhancement #10882 (Closed - End of life cycle): [SCP ID :##5387##] : EIBFT transaction after Mig...: Issue closed in SCP. Zahir Abd Latif
10:11 Enhancement #10882: [SCP ID :##5387##] : EIBFT transaction after Migration of Instant Transfer fr...: Hi Kak Akmal, can help to close this issue.
Already migrated to production on 11/08/2020 Siti Balqis Othman

10:31 Support #11358 (Work Completed-End life cycle): [SCP ID :##5635##] : SESSION EXPIRED :GS DUNGUN F...: Hi,
Kindly attend below request:-
Customer called contact centre to informed that she unable to login Agronet Biz... Zahir Abd Latif
10:27 Support #11357 (Work Completed-End life cycle): [SCP ID :##5634##] : SESSION EXPIRED : Wak Ong Ni...: Hi,
Kindly attend below request:-
Customer called contact centre to inform that he unable to login Agronet Biz a... Zahir Abd Latif

11:32 Support #11328 (Work Completed-End life cycle): [SCP ID :##5612##] : TRANSACTION PENDING : MEDAN...: No Log able to be provided by Agrobank
Account not debited. Customer has successful perform same transaction on 30/1... Stephanie Sufrapto
09:53 Support #11343 (Work Completed-End life cycle): [SCP ID :##5620##] : Click Account & Banking - se...: Hi,
Kindly attend below request:-
This customer encountered a problem when customer click ‘account and banking’. ... Zahir Abd Latif

08:53 Support #11303 (Pending Customer Feedback): [SCP ID :##5598##] : bulk payment payroll - status no...: Reported issue:
The payroll upload transaction details didn't display
Finding:
Based on the uploaded file, the ... Siti Balqis Othman

16:47 Support #11328 (Work Completed-End life cycle): [SCP ID :##5612##] : TRANSACTION PENDING : MEDAN...: Hi,
Kindly attend below request:-
Customer informed transaction still in pending status after has been approved b... Zahir Abd Latif

10:09 Support #11294 (System Integration Test): [SCP ID :##5589##] : create single user - session expired: 21/10/2020
Balqis provide patch to modify how the account retrieved
Root Cause:
Upon creating a single user, IB ca... Stephanie Sufrapto

16:12 Support #11305 (Pending Customer Feedback): [SCP ID :##5600##] : view Agronet Transaction History...: Upon checking on the provided log, I found that the customer had facing issue session is invalid when access transact... Siti Balqis Othman

09:35 Support #11305 (Work Completed-End life cycle): [SCP ID :##5600##] : view Agronet Transaction His...: Hi,
Kindly attend below request:-
Two BIB company user unable to view Agronet Transaction History. After click Ag... Zahir Abd Latif

15:55 Support #11302 (Work Completed-End life cycle): [SCP ID :##5597##] : UNABLE TO LOGIN APPROVER US...: Chronology:
Upon checking on the upass.log provided by kak Ilah, the customer was able to login with the correct p... Siti Balqis Othman
08:36 Support #11303 (Work Completed-End life cycle): [SCP ID :##5598##] : bulk payment payroll - statu...: Hi,
Kindly attend below request:-
Kindly further check on the payroll file upload status for FAIZA MARKETING SDN ... Zahir Abd Latif
08:36 Support #11302 (Work Completed-End life cycle): [SCP ID :##5597##] : UNABLE TO LOGIN APPROVER US...: Hi,
Kindly attend below request:-
BIB customer unable to login as approver with error Session Expired (You have l... Zahir Abd Latif

14:54 Support #11272 (Closed - End of life cycle): [SCP ID :##5567##] : Session expired MY0246965 MAM ...: Issue closed in SCP. Zahir Abd Latif
14:49 Support #11294 (Pending Customer Feedback): [SCP ID :##5589##] : create single user - session exp...: From error log there is hung when try to retrieve account list from host.
Asking ilah to check whether there is issu... Stephanie Sufrapto
14:48 Support #11293 (System Integration Test): [SCP ID :##5588##] : rpp 2nd validation issue: Stephanie Sufrapto
14:48 Support #11293: [SCP ID :##5588##] : rpp 2nd validation issue: Issue is caused by a missing field in validation xml file.
Provide patch to ilah on 14 oct 2020 Stephanie Sufrapto
14:47 Support #11272: [SCP ID :##5567##] : Session expired MY0246965 MAM MULTIPURPOSE ENTERPRISE Agron...: No feedback from customer. Kindly close this. thank you Stephanie Sufrapto
10:35 Support #11294 (Work Completed-End life cycle): [SCP ID :##5589##] : create single user - session...: Hi,
Kindly attend below request:-
Customer called and inform having a problem to create new single user. The erro... Zahir Abd Latif

Also available in: Atom

B - Production Support » Agrobank Support