Support #11358
[SCP ID :##5635##] : SESSION EXPIRED :GS DUNGUN FISHERY SDN BHD: MY0277175
| Status: | Work Completed-End life cycle | Start date: | November 11, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer called contact centre to informed that she unable to login Agronet Biz and make transaction due to “ session expired “ , customer have try several times but still unable to login. Customer performed clear cache but still the same issue persist.
Kindly check on this matter.
The details of the customer as per below :
Company Name : GS DUNGUN FISHERY SDN BHD
Username : SENGLIAN
Full Name : LEE WEI SENG
Mobile No : 60129837648
Time stamp : 4.35 pm – 5.05pm
History
#1
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 50
From the log we found no error regarding the login. After the log snippet below you will be able to see verifySessionID that is triggered when the user clicks the navigation panel.
Checking to user in which screen user hit session expired
Few suggestions for this issue:
- Check BIB Transaction enquiry whether the user has initiate any transaction
- Check the IP of the login user activity to see the same user try to login not different person try to login.
#2
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from Investigation to Development / Work In Progress
#3
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 50 to 100
13/11/2020 Ilah inform balqis User able to performed login and transaction. Advise Ilah to restart server.
14/11/2020 Ilah perform restart server. will monitor again.
Zahir kindly close this issue