Support #11363

[SCP ID :##5639##] : Unsuccesful duitNow due to Transfer Limit

Added by Zahir Abd Latif almost 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:November 13, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to investigate one of the Unsuccessful DuitNow transfer due Transfer Limit. As i checked, there is no transaction performed today.The transfer limit set for FAV duitnow transfer is 10K. However, our customer is not able to perform RM9K registered transfer to other bank.

Below are the details:

From account no = 001102024632
Transaction amount = RM 9000
IB Ref No = 0007883798

Logs have been shared at below path:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\20201113_IB_Logs

Kindly assist urgently.

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Nov 13, 2020 04:46 PM:-

Finding
1) Standard daily limit is not set. system will set default limit rm 5000
2) user able to update duitNow limit more than standard daily limit.

Solution
1) Please ask user to increase standart daily limit at the transfer limit.
* * standart daily limit is combination limit for interbank, intrabank and duitnow and si

Further limit checking
1) Please provide us kfh_consumer.war from all instances.

Kah Yan, Nov 16, 2020 12:17 PM:-

Dear Shikin,

As per our investigation, the issue is due to DuitNow added into the combined limit in Phase 1B.
Before this, DuitNow Transfer limit was an independent limit.

Kindly refer to the attached script to get the affected users for your next action.

#2 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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