Support #11392
[SCP ID :##5659##] : Unable to Access CMS
| Status: | Closed - End of life cycle | Start date: | November 25, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We have received several complaint from customer that they unable to login to the CMS.
System pop out error message 'ERROR WHILE PERFORMING YOUR REQUEST'
Kindly help to further check on this issue.
Below are the customer details
1st incident
Company Name : LAURELCAP SDN BHD
Account No : 002105002680
Rim no : 80761
Caller’s Name : CHIENG HUI HUI
Date & Time : 24/11/2020 (No timestamp info)
25/11/2020 (4:00PM and 4:25PM)2nd incident
Company Name : HASBI & CO.
Account No : 009140001191
Rim no : 61066
Date & Time : 24/11/2020 (3:34PM)
3rd incident
Company Name : YUN LIU METAL INDUSTRIES SDN BHD
Account No : 004141000079
Rim no : 97837
Date & Time : 25/11/2020 (5:04PM)
Logs are placed here:
\\10.20.8.50\Insert Here\IB Logs\25112020
\\10.20.8.50\Insert Here\IB Logs\24112020
History
#1
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Dec 9, 2020 12:11 PM:-
Findings:- no error found on log Suspect intermittent issue during request validate password/token at UPASS server Possibility of connection lost between IB (CMS) and UPASS server
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.