Activity
From November 24, 2020 to December 23, 2020
December 23, 2020
- 15:05 Support #11453 (Closed - End of life cycle): [SCP ID :##5692##] : FPX Transaction Successful - bu...
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FPX transaction was not found in the customer CASA, but successfully posted in ... - 14:48 Support #11452 (Closed - End of life cycle): [SCP ID :##5691##] : Gold Account - New account
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New GOLD account was created with closed branch account number. Due to that, th... - 11:01 Support #11448 (Pending Customer Feedback): [SCP ID :##5688##] : SMS OTP Issue : Unable to regist...
- Hafiz, Dec 22, 2020 04:34 PM:-...
- 10:58 Support #11447 (Pending Customer Feedback): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell gold
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:56 Support #11446 (Pending Customer Feedback): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency Le...
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:53 Support #11445 (Pending Customer Feedback): [SCP ID :##5685##] : SMS OTP Issue : Security Answer ...
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:50 Support #11444 (Pending Customer Feedback): [SCP ID :##5684##] : Customer Unable to Login due to ...
- Hafiz, Dec 22, 2020 04:23 PM:-...
- 10:47 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...
- Issue closed in SCP.
- 10:47 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report
- Issue closed in SCP.
- 10:46 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User
- Issue closed in SCP.
- 10:46 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error
- Issue closed in SCP.
- 10:45 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...
- Issue closed in SCP.
- 10:45 Support #11392 (Closed - End of life cycle): [SCP ID :##5659##] : Unable to Access CMS
- Issue closed in SCP.
- 10:44 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...
- Issue closed in SCP.
December 18, 2020
- 18:15 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...
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This is to formalized the issue reported via our whatsaap communication on 17/1... - 18:12 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...
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Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... - 18:09 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...
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This is to formalize the issue that has been communicated to Penril for SMS OTP... - 18:05 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...
- Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP...
December 17, 2020
- 14:53 Support #11442 (Pending Customer Feedback): [SCP ID :##5682##] : Corus User unable to Unlock CMS ...
- Hafiz, Dec 16, 2020 05:18 PM:-...
- 14:50 Support #11439 (Pending Customer Feedback): [SCP ID :##5681##] : Unable to view Gold Report
- Hafiz, Dec 16, 2020 10:00 AM:-...
- 14:47 Support #11438 (Pending Customer Feedback): [SCP ID :##5680##] : Unable to unlocked CMS User
- Kah Yan, Dec 16, 2020 09:45 AM:-...
- 14:42 Support #11425 (Pending Customer Feedback): [SCP ID :##5675##] : BVMC Monthly Report - Error
- Hafiz, Dec 11, 2020 01:07 PM:-...
- 14:39 Support #11426 (Pending Customer Feedback): [SCP ID :##5676##] : KFH missing recon file: KFH20120...
- Hafiz, Dec 11, 2020 01:12 PM:-...
- 14:37 Support #11392 (Pending Customer Feedback): [SCP ID :##5659##] : Unable to Access CMS
- Hafiz, Dec 9, 2020 12:11 PM:-...
- 14:33 Support #11313 (Closed - End of life cycle): [SCP ID :##5608##] : IBG Account length changes - BA...
- Issue closed in SCP.
- 14:33 Support #11422 (Pending Customer Feedback): [SCP ID :##5672##] : Epay - top up successful but acc...
- Kah Yan, Dec 8, 2020 12:16 PM:-
Findings:
There is no response returned by ePay for all the reported transactions... - 09:38 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...
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This is to formalized the issue that has been reported to you yesterday. Unders...
December 16, 2020
- 12:31 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...
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Kindly attend below request:-
Kindly investigate on the issue whereby one of Corus user is unable to unlock C...
December 15, 2020
- 17:21 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report
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Kindly attend below request:-
This is to formalized the issue that has been reported by En Roslan to Penril t... - 17:14 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User
- Hi,
Kindly attend below request:-
This is to formalize the issue that has been reported by En Roslan to Penril te...
December 10, 2020
- 09:23 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...
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Appreciate your help to further investigate the issue where we are unable to se...
December 09, 2020
- 15:52 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...
- Issue closed in SCP.
- 15:51 Support #11395 (Closed - End of life cycle): [SCP ID :##5662##] : Staff SI Fee for DuitNow
- Issue closed in SCP.
- 15:50 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error
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Kindly attend below request:-
We encountered below error during monthly report generation. kindly assist
!...
December 08, 2020
- 11:26 Support #11395 (Pending Customer Feedback): [SCP ID :##5662##] : Staff SI Fee for DuitNow
- Lizahwati, Dec 4, 2020 04:45 PM:-...
December 07, 2020
- 18:34 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...
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Kindly attend below request:-
the customer has successfully received the topup but the transaction was revers... - 11:11 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA
- Done by Lizahwati as per request.
Issue closed in SCP.
December 04, 2020
- 17:13 Support #11394 (Closed - End of life cycle): [SCP ID :##5661##] : Unable to Update Account Statu...
- Issue closed in SCP.
- 17:13 Support #11386 (Closed - End of life cycle): [SCP ID :##5653##] : Unable to Approve Transaction -...
- Issue closed in SCP.
- 17:12 Support #11415 (Closed - End of life cycle): [SCP ID :##5666##] : KFHOnline Unable to Receive Fun...
- Issue closed in SCP.
December 03, 2020
- 16:46 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA
- Hi,
Kindly attend below request:
Please update the DOA in the Deskmate as follows:
File location: \\10.20.8.13... - 12:08 Support #11415 (Pending Customer Feedback): [SCP ID :##5666##] : KFHOnline Unable to Receive Fund...
- Hafiz, Dec 2, 2020 03:39 PM:-...
- 12:04 Support #11386 (Pending Customer Feedback): [SCP ID :##5653##] : Unable to Approve Transaction - CMS
- Hafiz, Dec 2, 2020 03:54 PM:-...
- 12:02 Support #11394 (Pending Customer Feedback): [SCP ID :##5661##] : Unable to Update Account Status...
- Hafiz, Dec 2, 2020 05:11 PM:-...
December 02, 2020
- 11:47 Support #11415 (Closed - End of life cycle): [SCP ID :##5666##] : KFHOnline Unable to Receive Fun...
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Our customer had tried to transfer fund to KFH account, end up receive error "D...
December 01, 2020
- 14:40 Support #11396 (Pending Customer Feedback): [SCP ID :##5663##] : Bene Name Truncated For Benefici...
- Hafiz, Dec 1, 2020 01:41 PM:-...
November 30, 2020
- 12:02 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...
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Kindly attend below request:-
Please help to check as we received complaint on truncated benefiary name (firs...
November 27, 2020
- 17:42 Support #11380 (Closed - End of life cycle): [SCP ID :##5650##] : Invalid Length For DuitNow Pay ...
- Issue closed in SCP.
- 17:41 Support #11361 (Closed - End of life cycle): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi an...
- Issue closed in SCP.
- 17:41 Support #11379 (Closed - End of life cycle): [SCP ID :##5649##] : Change Wording for CMS DuitNow ...
- Issue closed in SCP.
November 26, 2020
- 16:58 Support #11395 (Closed - End of life cycle): [SCP ID :##5662##] : Staff SI Fee for DuitNow
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Please help to check and fix SI fee issue for DuitNow transactions imposed on K... - 15:19 Support #11394 (Closed - End of life cycle): [SCP ID :##5661##] : Unable to Update Account Statu...
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One of Contact Center staff have to work in Klang BC site.
She has an issue to... - 09:03 Support #11380 (Pending Customer Feedback): [SCP ID :##5650##] : Invalid Length For DuitNow Pay t...
- Resolution: Update file to match required length
kfh_bib.war
WEB-INF\classes\my\com\kfhbib\parameters\rpp.propert... - 09:01 Support #11361 (Pending Customer Feedback): [SCP ID :##5637##] : Duitnow Bank List - Al Rajhi and...
- Resolution: Other vendor (HPS) to fix this issue
- 09:00 Support #11379 (Pending Customer Feedback): [SCP ID :##5649##] : Change Wording for CMS DuitNow M...
- Resolution: update the Service Name in BVMC under BIB Service Info.
Service Code: NADIDMAINT
Service Name (updat...
November 25, 2020
- 18:00 Support #11392 (Closed - End of life cycle): [SCP ID :##5659##] : Unable to Access CMS
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We have received several complaint from customer that they unable to login to th...
November 24, 2020
- 15:46 Support #11386 (Closed - End of life cycle): [SCP ID :##5653##] : Unable to Approve Transaction -...
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Kindly attend below request:-
Please help to investigate on below issue.
Customer unable to approve 1 intrab...
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