Support #11438

[SCP ID :##5680##] : Unable to unlocked CMS User

Added by Zahir Abd Latif almost 4 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 15, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY CORUSSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

This is to formalize the issue that has been reported by En Roslan to Penril team.
Our contact center is not able to unlock one of the CMS user via Corus.

Please look into this issue ASAP. Detail as per attached.

unlock_issue_corus.png (20.5 KB) Zahir Abd Latif, December 15, 2020 17:14

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Dec 16, 2020 09:45 AM:-

Kindly request the contact center to try unlocking the CMS user.
This issue is related to Forget Password and Security Answers in Consumer.

Root Cause:
Force Change Password flag was updated for system user 

Solution:
Update Force Change Password flag to false

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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