Support #11438
[SCP ID :##5680##] : Unable to unlocked CMS User
Status: | Closed - End of life cycle | Start date: | December 15, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY CORUS | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
This is to formalize the issue that has been reported by En Roslan to Penril team.
Our contact center is not able to unlock one of the CMS user via Corus.
Please look into this issue ASAP. Detail as per attached.
History
#1 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 16, 2020 09:45 AM:-
Kindly request the contact center to try unlocking the CMS user. This issue is related to Forget Password and Security Answers in Consumer. Root Cause: Force Change Password flag was updated for system user Solution: Update Force Change Password flag to false
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.