Support #11444
[SCP ID :##5684##] : Customer Unable to Login due to Servlet Error
Status: | Closed - End of life cycle | Start date: | December 17, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported to you yesterday. Understand you have started investigation and found out that this issue is due to customer haven't set the security phrase.
Logs have been provided yesterday. Please confirm the issue and solutions.Details as per attached.
History
#1 Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Hafiz, Dec 22, 2020 04:23 PM:-
Root Cause:- Duplicate style id due issue Solution:- Remove duplicate style id Please get the patches at below path:- //10.20.8.35/internet banking/20201215_SMS_OTP_combine
#2 Updated by Zahir Abd Latif over 3 years ago
- Assignee changed from Hafizudin MD to Zahir Abd Latif
#3 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.