Support #11444

[SCP ID :##5684##] : Customer Unable to Login due to Servlet Error

Added by Zahir Abd Latif almost 4 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 17, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

This is to formalized the issue that has been reported to you yesterday. Understand you have started investigation and found out that this issue is due to customer haven't set the security phrase.

Logs have been provided yesterday. Please confirm the issue and solutions.Details as per attached.

servlet error.png (987 KB) Zahir Abd Latif, December 17, 2020 09:38

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 100

Hafiz, Dec 22, 2020 04:23 PM:-

Root Cause:-
Duplicate style id due issue

Solution:-
Remove duplicate style id

Please get the patches at below path:-
//10.20.8.35/internet banking/20201215_SMS_OTP_combine

#2 Updated by Zahir Abd Latif over 3 years ago

  • Assignee changed from Hafizudin MD to Zahir Abd Latif

#3 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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