Support #11422
[SCP ID :##5672##] : Epay - top up successful but account was reversed
| Status: | Closed - End of life cycle | Start date: | December 07, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
the customer has successfully received the topup but the transaction was reversed at customer account.
Kindly assist to check
TXNReference
'202012010007969935
'202012010007969949
'202012010007973296
'202012010007973327
'202012010007973744
TXNDate
1/12/2020
History
#1
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 8, 2020 12:16 PM:-
Findings:
There is no response returned by ePay for all the reported transactions. Kindly check with ePay on this issue.
We suspect this affected mobile reload topup as bill payment through ePay is returning response code.
Sample Successful Transaction
2020/12/01 10:23:38:180 INFO penril.integration.response.ESBEPayResponseBean: Amount10390
2020/12/01 10:23:38:181 INFO penril.integration.response.ESBEPayResponseBean: product codeCELCOMBILL
...
2020/12/01 10:23:38:185 INFO penril.integration.response.ESBEPayResponseBean: Web Service URLhttps://ws.oriongateway.com:33832/averni/services/oglws?wsdl
2020/12/01 10:23:38:187 INFO penril.integration.response.ESBEPayResponseBean: Setting Property keyStore/opt/jboss-eap-6.2_EPAY/standalone/configuration/KFHIdentity.jks
2020/12/01 10:23:39:430 INFO penril.integration.response.ESBEPayResponseBean: ResponseCode00
2020/12/01 10:23:39:431 INFO penril.integration.response.ESBEPayResponseBean: Performance1251
Reported Transaction - Unsuccessful - Trnx ID: 202012010007969949
2020/12/01 10:41:09:312 INFO penril.integration.response.ESBEPayResponseBean: Amount1000
2020/12/01 10:41:09:312 INFO penril.integration.response.ESBEPayResponseBean: product codeDIGIST
...
2020/12/01 10:41:09:315 INFO penril.integration.response.ESBEPayResponseBean: Web Service URLhttps://ws.oriongateway.com:33832/averni/services/oglws?wsdl
2020/12/01 10:41:09:316 INFO penril.integration.response.ESBEPayResponseBean: Setting Property keyStore/opt/jboss-eap-6.2_EPAY/standalone/configuration/KFHIdentity.jks
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.