Support #11442

[SCP ID :##5682##] : Corus User unable to Unlock CMS Customer for Secure Pass Mgt

Added by Zahir Abd Latif almost 4 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 16, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY CORUSSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Kindly investigate on the issue whereby one of Corus user is unable to unlock CMS customer under Secure Pass Mgt module.

Detail as per attached. You may refer production logs at below path:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\16122020_ib_logs

unlock_issue_16122020.png (47.9 KB) Zahir Abd Latif, December 16, 2020 12:31

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Dec 16, 2020 05:18 PM:-

Root Cause:
upass webservice did not return user bean object

Solution:
add new upass server config

Please get the patches at below path
//10.20.8.35/internet banking/20201215_SMS_OTP_PROD_Issue

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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