Support #11448

[SCP ID :##5688##] : SMS OTP Issue : Unable to register IB Account

Added by Zahir Abd Latif almost 4 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 18, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

This is to formalized the issue reported via our whatsaap communication on 17/12/2020. Customer unable to proceed with the IB registration due to following errors :
- “Mobile Phone Number is required”
- “Confirm Mobile Phone Number” is required

Please investigate and simulate the issue in UAT and revert the status. IB instance has been provided previously.

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Dec 22, 2020 04:34 PM:-

Root Cause:-
Class file corrupted

Solution:-
Replace corrupted class

Please get the patches at below path:-
//10.20.8.35/internet banking/20201215_SMS_OTP_combine

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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