Support #11452

[SCP ID :##5691##] : Gold Account - New account

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 23, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

New GOLD account was created with closed branch account number. Due to that, the account transaction was posted into Closed branch GL. As a result the transaction been posted as rejected item.

Details as below :
Customer userID : 47979
Customer Branch: Kota Damansara - branch code= 011

Gold account number : 011315010379

FYI, all customer accounts from Kota Damansara - branch code= 011 were transferred to Shah Alam branch - code = 002

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Jan 4, 2021 12:40 PM:-

Finding:-
1) Dropdown menu Kota Damansara branches is update/close on 1 DEC 2020
2) user create transaction on 04 AUG 2020

We suspect user selected the kota damansara branch at the dropdown menu when performing open gold accounts.

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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