Support #11452
[SCP ID :##5691##] : Gold Account - New account
Status: | Closed - End of life cycle | Start date: | December 23, 2020 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
New GOLD account was created with closed branch account number. Due to that, the account transaction was posted into Closed branch GL. As a result the transaction been posted as rejected item.
Details as below :
Customer userID : 47979
Customer Branch: Kota Damansara - branch code= 011
Gold account number : 011315010379
FYI, all customer accounts from Kota Damansara - branch code= 011 were transferred to Shah Alam branch - code = 002
History
#1 Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jan 4, 2021 12:40 PM:-
Finding:- 1) Dropdown menu Kota Damansara branches is update/close on 1 DEC 2020 2) user create transaction on 04 AUG 2020 We suspect user selected the kota damansara branch at the dropdown menu when performing open gold accounts.
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.