Activity
From December 07, 2020 to January 05, 2021
January 05, 2021
- 13:32 Support #11469 (Pending Customer Feedback): [SCP ID :##5708##] : SMS OTP Reimplementation Issue: ...
- Hafiz, Jan 4, 2021 12:04 PM:-
Please get the patches from below path :-
//10.20.8.35/internet banking/20201221_SM... - 13:28 Support #11468 (Pending Customer Feedback): [SCP ID :##5707##] : SMS OTP Reimplemention Issue: Un...
- Hafiz, Jan 4, 2021 12:04 PM:-
Please get the patches from below path :-
//10.20.8.35/internet banking/20201221_SM... - 13:26 Support #11466 (Pending Customer Feedback): [SCP ID :##5705##] : OFI Nacha Processed on Public Ho...
- Kah Yan, Jan 3, 2021 08:41 AM:-...
- 13:18 Support #11458 (Pending Customer Feedback): [SCP ID :##5697##] : SMS OTP Post Implementation - FP...
- 13:12 Support #11453 (Pending Customer Feedback): [SCP ID :##5692##] : FPX Transaction Successful - but...
- Hafiz, Jan 4, 2021 04:29 PM:-
Finding
Request transfer at ethix core was successful. refer log below
Please ch... - 13:09 Support #11452 (Pending Customer Feedback): [SCP ID :##5691##] : Gold Account - New account
- Hafiz, Jan 4, 2021 12:40 PM:-...
- 13:00 Support #11458 (Closed - End of life cycle): [SCP ID :##5697##] : SMS OTP Post Implementation - F...
- Issue closed in SCP.
January 02, 2021
- 15:15 Support #11469 (Closed - End of life cycle): [SCP ID :##5708##] : SMS OTP Reimplementation Issue:...
- Hi,
Kindly attend below request:-
This is to formalized the reported issue last week, found during the fixes test... - 15:06 Support #11468 (Closed - End of life cycle): [SCP ID :##5707##] : SMS OTP Reimplemention Issue: U...
- Hi,
Kindly attend below request:-
This is to formalize the reported issue happen last week. The issue happend whe...
January 01, 2021
- 14:57 Support #11467 (Closed - End of life cycle): [SCP ID :##5706##] : UNABLE TO RESET PASSWORD DUE TO...
- Hi,
Kindly attend below request:-
Customer was unable to reset password due to keep on receiving same TAC no. eve... - 09:50 Support #11466 (Closed - End of life cycle): [SCP ID :##5705##] : OFI Nacha Processed on Public H...
- Hi Kah Yan,
Kindly attend below request:-
Kindly check on the IBG OFI nacha issue.
The process is still running...
December 31, 2020
- 16:04 Support #11463 (Closed - End of life cycle): [SCP ID :##5702##] : Payroll Calendar 2021
- User verified ok. Log closed.
- 16:03 Support #11465 (Closed - End of life cycle): [SCP ID :##5704##] : DESKMATE: End of Employment as ...
- User verified ok. Log closed.
- 15:18 Support #11464 (Development / Work In Progress): [SCP ID :##5703##] : Unable to login - CMS - 29/...
- 15:18 Support #11460 (Pending Customer Feedback): [SCP ID :##5700##] : UNABLE TO LOGIN - service curren...
- Kindly find the patch
\\10.20.8.35\Internet Banking\20201221_SMS_OTP_combined\patch_after_prod_20201228
Test Resu... - 15:16 Support #11461 (Pending Customer Feedback): [SCP ID :##5699##] : Unable to Reset Password for KFH...
- Findings: HPS return HSM RC=01
Below our finding on provided data. We were unable to find the other two data in ... - 15:14 Support #11460 (Development / Work In Progress): [SCP ID :##5700##] : UNABLE TO LOGIN - service c...
- 15:14 Support #11465 (Pending Customer Feedback): [SCP ID :##5704##] : DESKMATE: End of Employment as a...
- update as per request
- 15:13 Support #11463 (Pending Customer Feedback): [SCP ID :##5702##] : Payroll Calendar 2021
- update as per request
- 15:11 Support #11458 (Pending Customer Feedback): [SCP ID :##5697##] : SMS OTP Post Implementation - FP...
- Kindly find the patch
\\10.20.8.35\Internet Banking\20201221_SMS_OTP_combined\patch_after_prod_20201228
Test Resu... - 10:06 Support #11465 (Closed - End of life cycle): [SCP ID :##5704##] : DESKMATE: End of Employment as ...
- Hi Kah Yan,
Kindly assist below request....
December 30, 2020
- 15:23 Support #11464 (Closed - End of life cycle): [SCP ID :##5703##] : Unable to login - CMS - 29/12/2020
- Hi Kah Yan,
Kindly attend below request.... - 10:34 Support #11463 (Closed - End of life cycle): [SCP ID :##5702##] : Payroll Calendar 2021
- Hi Kah Yan,
Kindly assist below request....
December 28, 2020
- 15:26 Support #11461 (Closed - End of life cycle): [SCP ID :##5699##] : Unable to Reset Password for KF...
- Hi Kah Yan,
Kindly attend below request.... - 15:23 Support #11460 (Closed - End of life cycle): [SCP ID :##5700##] : UNABLE TO LOGIN - service curre...
- Hi Kah Yan,
Kindly attend below request.... - 09:49 Support #11458 (Closed - End of life cycle): [SCP ID :##5697##] : SMS OTP Post Implementation - F...
- Hi Kah Yan,
Kindly assist below request....
December 24, 2020
- 11:41 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...
- Issue closed in SCP.
- 11:40 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...
- Issue closed in SCP.
- 11:40 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...
- Issue closed in SCP.
- 11:39 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...
- Issue closed in SCP.
- 11:39 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...
- Issue closed in SCP.
December 23, 2020
- 15:05 Support #11453 (Closed - End of life cycle): [SCP ID :##5692##] : FPX Transaction Successful - bu...
- Hi,
Kindly attend below request:-
FPX transaction was not found in the customer CASA, but successfully posted in ... - 14:48 Support #11452 (Closed - End of life cycle): [SCP ID :##5691##] : Gold Account - New account
- Hi,
Kindly attend below request:-
New GOLD account was created with closed branch account number. Due to that, th... - 11:01 Support #11448 (Pending Customer Feedback): [SCP ID :##5688##] : SMS OTP Issue : Unable to regist...
- Hafiz, Dec 22, 2020 04:34 PM:-...
- 10:58 Support #11447 (Pending Customer Feedback): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell gold
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:56 Support #11446 (Pending Customer Feedback): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency Le...
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:53 Support #11445 (Pending Customer Feedback): [SCP ID :##5685##] : SMS OTP Issue : Security Answer ...
- Hafiz, Dec 22, 2020 04:29 PM:-...
- 10:50 Support #11444 (Pending Customer Feedback): [SCP ID :##5684##] : Customer Unable to Login due to ...
- Hafiz, Dec 22, 2020 04:23 PM:-...
- 10:47 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...
- Issue closed in SCP.
- 10:47 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report
- Issue closed in SCP.
- 10:46 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User
- Issue closed in SCP.
- 10:46 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error
- Issue closed in SCP.
- 10:45 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...
- Issue closed in SCP.
- 10:45 Support #11392 (Closed - End of life cycle): [SCP ID :##5659##] : Unable to Access CMS
- Issue closed in SCP.
- 10:44 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...
- Issue closed in SCP.
December 18, 2020
- 18:15 Support #11448 (Closed - End of life cycle): [SCP ID :##5688##] : SMS OTP Issue : Unable to regis...
- Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... - 18:12 Support #11447 (Closed - End of life cycle): [SCP ID :##5687##] : SMS OTP Issue : Unable to sell ...
- Hi,
Kindly attend below request:-
This is to formalized the issue reported via our whatsaap communication on 17/1... - 18:09 Support #11446 (Closed - End of life cycle): [SCP ID :##5686##] : SMS OTP Issue : Inconsistency L...
- Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP... - 18:05 Support #11445 (Closed - End of life cycle): [SCP ID :##5685##] : SMS OTP Issue : Security Answer...
- Hi,
Kindly attend below request:-
This is to formalize the issue that has been communicated to Penril for SMS OTP...
December 17, 2020
- 14:53 Support #11442 (Pending Customer Feedback): [SCP ID :##5682##] : Corus User unable to Unlock CMS ...
- Hafiz, Dec 16, 2020 05:18 PM:-...
- 14:50 Support #11439 (Pending Customer Feedback): [SCP ID :##5681##] : Unable to view Gold Report
- Hafiz, Dec 16, 2020 10:00 AM:-...
- 14:47 Support #11438 (Pending Customer Feedback): [SCP ID :##5680##] : Unable to unlocked CMS User
- Kah Yan, Dec 16, 2020 09:45 AM:-...
- 14:42 Support #11425 (Pending Customer Feedback): [SCP ID :##5675##] : BVMC Monthly Report - Error
- Hafiz, Dec 11, 2020 01:07 PM:-...
- 14:39 Support #11426 (Pending Customer Feedback): [SCP ID :##5676##] : KFH missing recon file: KFH20120...
- Hafiz, Dec 11, 2020 01:12 PM:-...
- 14:37 Support #11392 (Pending Customer Feedback): [SCP ID :##5659##] : Unable to Access CMS
- Hafiz, Dec 9, 2020 12:11 PM:-...
- 14:33 Support #11313 (Closed - End of life cycle): [SCP ID :##5608##] : IBG Account length changes - BA...
- Issue closed in SCP.
- 14:33 Support #11422 (Pending Customer Feedback): [SCP ID :##5672##] : Epay - top up successful but acc...
- Kah Yan, Dec 8, 2020 12:16 PM:-
Findings:
There is no response returned by ePay for all the reported transactions... - 09:38 Support #11444 (Closed - End of life cycle): [SCP ID :##5684##] : Customer Unable to Login due to...
- Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported to you yesterday. Unders...
December 16, 2020
- 12:31 Support #11442 (Closed - End of life cycle): [SCP ID :##5682##] : Corus User unable to Unlock CMS...
- Hi,
Kindly attend below request:-
Kindly investigate on the issue whereby one of Corus user is unable to unlock C...
December 15, 2020
- 17:21 Support #11439 (Closed - End of life cycle): [SCP ID :##5681##] : Unable to view Gold Report
- Hi,
Kindly attend below request:-
This is to formalized the issue that has been reported by En Roslan to Penril t... - 17:14 Support #11438 (Closed - End of life cycle): [SCP ID :##5680##] : Unable to unlocked CMS User
- Hi,
Kindly attend below request:-
This is to formalize the issue that has been reported by En Roslan to Penril te...
December 10, 2020
- 09:23 Support #11426 (Closed - End of life cycle): [SCP ID :##5676##] : KFH missing recon file: KFH2012...
- Hi,
Kindly attend below request:-
Appreciate your help to further investigate the issue where we are unable to se...
December 09, 2020
- 15:52 Support #11396 (Closed - End of life cycle): [SCP ID :##5663##] : Bene Name Truncated For Benefic...
- Issue closed in SCP.
- 15:51 Support #11395 (Closed - End of life cycle): [SCP ID :##5662##] : Staff SI Fee for DuitNow
- Issue closed in SCP.
- 15:50 Support #11425 (Closed - End of life cycle): [SCP ID :##5675##] : BVMC Monthly Report - Error
- Hi,
Kindly attend below request:-
We encountered below error during monthly report generation. kindly assist
!...
December 08, 2020
- 11:26 Support #11395 (Pending Customer Feedback): [SCP ID :##5662##] : Staff SI Fee for DuitNow
- Lizahwati, Dec 4, 2020 04:45 PM:-...
December 07, 2020
- 18:34 Support #11422 (Closed - End of life cycle): [SCP ID :##5672##] : Epay - top up successful but ac...
- Hi,
Kindly attend below request:-
the customer has successfully received the topup but the transaction was revers... - 11:11 Support #11416 (Closed - End of life cycle): [SCP ID :##5667##] : Deskmate Update : UPDATED DOA
- Done by Lizahwati as per request.
Issue closed in SCP.
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