Support #11445

[SCP ID :##5685##] : SMS OTP Issue : Security Answer Not Match

Added by Zahir Abd Latif almost 4 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 18, 2020
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

This is to formalize the issue that has been communicated to Penril for SMS OTP post implementation.
Customers were unable to proceed with the transactions due to "Security answer not matched".

Understand Penril has started to investigate the issue. Logs have been provided on 16/12/2020.

Kindly check thoroughly if there is difference between outside link and inside link (after login) when resetting the Security Question.

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Dec 22, 2020 04:29 PM:-

Root Cause:-
Change Password in Profile Maintenance is save into DB instead session. When detection of fraud, system get the answer from session.

Solution:-
Change code logic on verification for get the answer from DB instead session

Please get the patches at below path:-
//10.20.8.35/internet banking/20201215_SMS_OTP_combine

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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