Support #11499

[SCP ID :##5724##] : Reset Secure Pass Error

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:January 19, 2021
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please confirm if below issue is the same as discovered by Penril team for one of the post implementation issue of SMT OTP.
Contact center's email as per below:

-------
Customer unable to perform reset secure pass number via Cash Management Solution. Error message “Error While Performing Your Request,” “Service Currently Unavailable”.

Customer has clear browser cached, tried different browser yet the problem still persist.

Kindly assist urgently. Customer need to make transaction ASAP.

Details as follows:

Comp Name

: ADZ xxxxxxxxx SDN BHD

User

: SHAHRULxxxxx BIN ZAIxxxxxx

A/C No.

: 006105001649

Date & Time Attempt

: 18/01/2021 @ 10:00am ~ 10:22am

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Jan 20, 2021 09:14 AM:-

Please get the patches from below path :-
//10.20.8.35/internet banking/20201221_SMS_OTP_combine/patches_after_prod_20201231/

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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