Support #11553
[SCP ID :##5762##] : Customer unable to login as single user by using mobile token Agrokey with error invalid otp.
| Status: | Pending Customer Feedback | Start date: | February 23, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer call contact centre 19/2/2021 for activation agronetbiz Mobile Token ( Agrokey).
Customer already FTL single user and login single user but error show invalid otp.
Customer inform she key correct otp but result still same after 2 times she request otp
Kindly assist to check.
Company Id: 11951
CIF Number: 140063618
Company Name: EDS MEDICAL SUPPLIES
User ID: 28430
Username: eleyeds11
Full Name: Eeleyanti binti ahmad nazri
Tel No: 0176224129
Mobile No: 60176224129
Role: Single User
User Status: UNLOCKED
FTL Completed: Yes
Updated By: ELEYANTI BINTI AHMAD NAZRI
Updated Date: 19/02/2021 21:22:21
SMS Sent By:
SMS Sent Date: -
Token Type: Mobile Token
History
#1
Updated by Siti Balqis Othman over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Based on data from TB_AM_PAIRING and log, this user got lock due to exceeding OTP maximum try. Thus, the user requests their CA to unlock based on the current status.
The next step user needs to do is perform resets password and activating the mobile token. Then, retry again.