B - Production Support » Agrobank Support

February 23, 2021

17:42 Support #11553 (Pending Customer Feedback): [SCP ID :##5762##] : Customer unable to login as sing...

Based on data from TB_AM_PAIRING and log, this user got lock due to exceeding OTP maximum try. Thus, the user reque... Siti Balqis Othman

14:42 Support #11550 (Pending UAT Deployment): [SCP D :##5761##] : Change the error code from 1A(B2C) a...

The patch already delivers to Izzati. Siti Balqis Othman

13:45 Support #11554 (Closed - End of life cycle): [SCP ID :##5763##] : unable to perform FTL with erro...

Hi,
Kindly attend below request:-
Corporate administrator unable to perform FTL with error username or PIN number... Zahir Abd Latif

13:41 Support #11553 (Pending Customer Feedback): [SCP ID :##5762##] : Customer unable to login as sing...

Hi,
Kindly attend below request:-
Customer call contact centre 19/2/2021 for activation agronetbiz Mobile Token (... Zahir Abd Latif

11:37 Support #11550 (Work Completed-End life cycle): [SCP D :##5761##] : Change the error code from 1A...

Hi,
Kindly attend below request:-
As discussed with user last week, please help to change the error code to 85 wh... Zahir Abd Latif

February 05, 2021

19:02 Support #11526 (Pending SIT Deployment): [SCP ID :##5743##] : epay recon issue

All transaction reported is from table IB_BILL_PAYMENT
Root Cause: Status saved in table is using BM as per customer... Stephanie Sufrapto

17:05 Support #11527 (New - Begin Life Cycle): [SCP ID :##5744##] : DR issue

Hi,
Kindly attend below request:-
As aware, we are facing issue during last DR which require few times to restart... Zahir Abd Latif

17:01 Support #11526 (Pending SIT Deployment): [SCP ID :##5743##] : epay recon issue

Hi,
Kindly attend below request:-
Subject : epay recon issue
There is concern raised by Epay team why currentl... Zahir Abd Latif

14:27 Support #11525 (Pending SIT Deployment): [SCP ID :##5742##] : EPF registration status issue

Siti Balqis Othman

12:46 Support #11525 (Development / Work In Progress): [SCP ID :##5742##] : EPF registration status issue

Siti Balqis Othman

12:20 Support #11525 (Work Completed-End life cycle): [SCP ID :##5742##] : EPF registration status issue

Hi,
Kindly attend below request:-
EPF registration status for penril not successful update due to contribution mo... Zahir Abd Latif

February 04, 2021

18:18 Support #11520 (Pending UAT Deployment): [SCP ID :##5741##] : Request to amend SMS notification f...

The patch already deliver to Izzati and done tested at local PC Siti Balqis Othman

18:09 Support #11520: [SCP ID :##5741##] : Request to amend SMS notification for FPX transaction

Hi Balqis.
Please attend this issue Stephanie Sufrapto

18:05 Support #11506 (Work Completed-End life cycle): [SCP ID :##5730##] : IBAM - error while performi...

Provide patch on 26.01.2021
Solution: We have added checking null inside code for CA.
deployed to production
Z... Stephanie Sufrapto

16:34 Support #11520 (Closed - End of life cycle): [SCP ID :##5741##] : Request to amend SMS notificati...

Hi,
Kindly attend below request:-
Request to amend spelling of AGRONet in SMS notification for FPX notification i... Zahir Abd Latif

January 25, 2021

13:05 Support #11506 (Work Completed-End life cycle): [SCP ID :##5730##] : IBAM - error while performi...

Hi,
Kindly attend below request:-
Customer request to unlocked Corporate Administrator but unfortunately on IBA... Zahir Abd Latif