Support #11554
[SCP ID :##5763##] : unable to perform FTL with error username or PIN number is invalid
| Status: | Closed - End of life cycle | Start date: | February 23, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Corporate administrator unable to perform FTL with error username or PIN number is invalid. Contact centre has provide different pin number but error still the same. Kindly assist to check.
Company Id: 14030
CIF Number: 270327656
Company Name: ROHAYA BINTI AB GHANI
LHDN Employer Number:
User ID: 27246
Username: rohayaabghani
Full Name: ROHAYA BINTI AB GHANI
Tel No: 0179137190
Mobile No: 60179137190
ID No: 801006035846
Email Address: rohayaabghani80@gmail.com
Role: Corporate Administrator
User Status: UNLOCKED
History
#1
Updated by Stephanie Sufrapto over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
User should to Reset password not FTL. Kindly ask contact center to assist on Reset password.
As mentioned earlier, User not input the PIN anywhere.
Kindly refer to test that i performed in SIT environment. Upass log should be like below :
UNLOCKED USER FROM IBAM
Line 1087: 2021/02/23 15:17:02:636 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1088: 2021/02/23 15:17:02:636 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1089: 2021/02/23 15:17:02:678 INFO my.com.upass.UPassControllerV2: ResetTAC - user alias: [cavidarahman] Return: 0
Line 1090: 2021/02/23 15:17:02:678 INFO my.com.upass.UPassControllerV2: ResetTAC - user alias: [cavidarahman] Return: 0
REQUEST PIN
Line 1103: 2021/02/23 15:17:44:242 INFO my.com.upass.UPassControllerV2: cavidarahman Return=3837
Line 1104: 2021/02/23 15:17:44:242 INFO my.com.upass.UPassControllerV2: cavidarahman Return=3837
Wrong PIN
Line 1225: 2021/02/23 15:21:26:039 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1226: 2021/02/23 15:21:26:039 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1227: 2021/02/23 15:21:26:055 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [cavidarahman] Return: 1
Line 1228: 2021/02/23 15:21:26:055 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [cavidarahman] Return: 1
Resend Pin.
Line 1283: 2021/02/23 15:24:27:767 INFO my.com.upass.UPassControllerV2: cavidarahman Return=7931
Line 1284: 2021/02/23 15:24:27:767 INFO my.com.upass.UPassControllerV2: cavidarahman Return=7931
Input correct PIN
Line 1291: 2021/02/23 15:25:07:451 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1292: 2021/02/23 15:25:07:451 INFO my.com.upass.UPassControllerV2: UA_ActivateUser - user alias: [cavidarahman] Return: 0
Line 1293: 2021/02/23 15:25:07:470 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [cavidarahman] Return: 0
Line 1294: 2021/02/23 15:25:07:470 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [cavidarahman] Return: 0
Line 1295: 2021/02/23 15:25:13:552 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [cavidarahman] Return: 3
Line 1296: 2021/02/23 15:25:13:552 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [cavidarahman] Return: 3
Line 1297: 2021/02/23 15:25:21:890 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [cavidarahman] Return: 0
Line 1298: 2021/02/23 15:25:21:890 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [cavidarahman] Return: 0
Line 1299: 2021/02/23 15:25:21:927 INFO my.com.upass.UPassControllerV2: ResetTAC - user alias: [cavidarahman] Return: 0
Line 1300: 2021/02/23 15:25:21:927 INFO my.com.upass.UPassControllerV2: ResetTAC - user alias: [cavidarahman] Return: 0
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.