Support #12120
[SCP ID :##5931##] : IBAM unable to access
| Status: | Work Completed-End life cycle | Start date: | July 21, 2021 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | IBAM | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
We received report that IBAM is unable to access. Kindly verify the cause for the issue. Log files can be access at link below.
We have restarted the IBAM server and now is working fine.
IBAM log 21072021
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- % Done changed from 0 to 100
Issue due to java heap space as per below log error.
[7/21/21 9:43:56:386 SGT] 000000d3 TOKEN E ConnectionID:11 ClientConnectionId: 839628f6-9e50-488f-a6ec-6ae9f13fef50: batch completion: Encountered TDS_COLMETADATA (0x81). SHOWPLAN is ON, ignoring.
[7/21/21 9:43:56:386 SGT] 000000d3 TOKEN E ConnectionID:11 ClientConnectionId: 839628f6-9e50-488f-a6ec-6ae9f13fef50: batch completion: Encountered TDS_COLMETADATA (0x81). SHOWPLAN is ON, ignoring.
[7/21/21 9:44:18:855 SGT] 000000d6 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet action: java.lang.OutOfMemoryError: Java heap space