B - Production Support » Agrobank Support

January 27, 2022

18:33 Support #12229 (Pending Customer Feedback): [SCP ID :##5962##] : IBAM CANNOT ACCESS AND UNABLE TO...

Root Cause:
Error is caused socket connection timeout from SMS webservice to MK webservice Siti Balqis Othman

18:32 Support #12376 (Development / Work In Progress): [SCP ID :##5994##] : IBAM - SYSTEM UNAVAILABLE

Root Cause:
Based on the timestamp on the user desktop. The user-facing error system is unavailable due to java out ... Siti Balqis Othman

18:29 Support #12550 (Development / Work In Progress): [SCP ID :##6020##] : SESSION EXPIRED : ZHAF CREA...

Siti Balqis Othman

18:25 Support #12120 (Work Completed-End life cycle): [SCP ID :##5931##] : IBAM unable to access

Issue due to java heap space as per below log error.
[7/21/21 9:43:56:386 SGT] 000000d3 TOKEN E Connecti... Siti Balqis Othman

13:09 Support #12342 (Work Completed-End life cycle): [SCP ID :##5983##] : FPX - not received TAC

FPX issue caused by websphere sticky session.
Solved at 12 November 2021
Provide patch for TAC cron. to apply sing... Stephanie Sufrapto

13:08 Support #12343 (Work Completed-End life cycle): [SCP ID :##5984##] : FPX - session expired

FPX issue caused by websphere sticky session.
Solved at 12 November 2021
Stephanie Sufrapto

13:07 Support #12343 (Development / Work In Progress): [SCP ID :##5984##] : FPX - session expired

Stephanie Sufrapto

13:06 Support #12607 (Work Completed-End life cycle): [SCP ID :##6029##] : ACTIVATION AGRONET : NURUL H...

Based on the logs issue caused by invalid account number. There is an account number =0 assigned to CIF. Kindly check... Stephanie Sufrapto

13:05 Support #11294 (Work Completed-End life cycle): [SCP ID :##5589##] : create single user - session...

Hung tread issue solved Stephanie Sufrapto

13:03 Support #10414 (Work Completed-End life cycle): [SCP ID :##5172##] : BIB - duitnow, no approval m...

Issue fix in concurrent branch Stephanie Sufrapto

13:02 Support #10106 (Work Completed-End life cycle): [SCP ID :##5069##] : CUA SIT - BAU issue

Changed to uiux. Issue invalid Stephanie Sufrapto

12:14 Support #8865 (Work Completed-End life cycle): SCP ID :##4784##] : ibam pending list - edit profi...

Deployed at 23/07/2020 Migration ID 135 Stephanie Sufrapto

11:59 Support #12608 (Work Completed-End life cycle): SCP ID :##6030##] : FPX Session Time Out (Intermi...

17/11/2021
Gabby provide thee chronology and investigation result in the attached Excel document. Stephanie Sufrapto

11:58 Support #12688 (Work Completed-End life cycle): [SCP ID :##6065##] : Agrobank FPX Success Rate issue

16/12/2021
Based on the email from iMocha, there are 2 causes of 1A error.
- IB to sent 1A in request
- ... Stephanie Sufrapto

January 20, 2022

17:21 Support #12758 (Pending Customer Feedback): [SCP D :##6112##] : ERROR IN AGRONETBIZ (FIXED DEPOSI...

Found there is an AB response from HOST. waiting Bank confirm the 3005371000032537 is FD account number or FD group n... Stephanie Sufrapto

17:20 Support #12757 (Pending Customer Feedback): [SCP ID :##6111##] : BIB FTL - session expired

From the log we found the user only requested the TAC. If there is an issue after requesting the TAC we expect Verify... Stephanie Sufrapto

17:17 Support #12726 (Work Completed-End life cycle): [SCP ID :##6095##] : PADIBERAS NASIONAL - BULK PA...

Based on the log these 2 batch jobs happened to receive an error Host Connection Failed during confirmation.
As per... Stephanie Sufrapto

09:05 Support #12753 (Work Completed-End life cycle): [SCP ID :##6107##] : Request query to change comp...

Bank had have executed the query to production on 14/1/2022 at 7.21 PM and verified by Business user. Siti Balqis Othman

January 17, 2022

16:51 Support #12758 (Pending Customer Feedback): [SCP D :##6112##] : ERROR IN AGRONETBIZ (FIXED DEPOSI...

Hi,
Kindly attend below request:-
Please help to check why customer unable to view details FD acc no. 3005371000... Zahir Abd Latif

16:07 Support #12757 (Work Completed-End life cycle): [SCP ID :##6111##] : BIB FTL - session expired

Hi,
Kindly attend below request:-
Please help to check.
1)Unsuccessful FTL for singleuser ( Safuan9890 )
... Zahir Abd Latif

January 13, 2022

17:54 Support #12753 (Pending Prod Deployment): [SCP ID :##6107##] : Request query to change company name

Already deliver the query patch to Izzati. Siti Balqis Othman

17:03 Support #12753 (Work Completed-End life cycle): [SCP ID :##6107##] : Request query to change comp...

Hi,
Kindly attend below request:-
Customer changed to new company name and requested to update latest company nam... Zahir Abd Latif

January 05, 2022

10:46 Support #12726 (Work Completed-End life cycle): [SCP ID :##6095##] : PADIBERAS NASIONAL - BULK PA...

Hi,
Kindly attend below request:-
Please help to check bulk payment transaction below. Status failed at BIB but p... Zahir Abd Latif

09:56 Bug #12713 (Work Completed-End life cycle): [SCP ID :##6084##] : Merchant QR Code Error - Decode ...

Hi Zahir,
The fixes has been migrated to production on 05/01/2022 under Migration ID 175. Siti Balqis Othman

December 29, 2021

17:16 Bug #12713 (Pending SIT Deployment): [SCP ID :##6084##] : Merchant QR Code Error - Decode value T...

Root Cause:
After investigating, we found that the saved category code in the database is not correct. The stored ca... Siti Balqis Othman