Support #12376
[SCP ID :##5994##] : IBAM - SYSTEM UNAVAILABLE
| Status: | Development / Work In Progress | Start date: | October 05, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 0% | |
| Category: | IBAM | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Today we received complaint from IBAM user on error system unavailable as below, unfortunately no further info given by them. Appreciate your help to check the log file.
log file: \\172.16.49.2\prod_logs\VPIBKA01\IBAM - VPIBKA01
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Root Cause:
Based on the timestamp on the user desktop. The user-facing error system is unavailable due to java out of memory error around 10 AM.
[10/5/21 10:00:12:777 SGT] 000000db ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet action: java.lang.OutOfMemoryError: serialPersistentFields