Activity

From January 28, 2022 to February 26, 2022

February 23, 2022

16:43 Support #12819 (Development / Work In Progress): [SCP ID :##6155##] : session expired :SD IMPEX...
Hi team
Root Cause:
Based on log as below, the ib throws session expired due BIB_ACCOUNT table return more than 1...
Siti Balqis Othman

February 22, 2022

17:13 Support #12819 (Work Completed-End life cycle): [SCP ID :##6155##] : session expired :SD IMPEX ...
Hi,
Kindly attend below request:-
Pelanggan mempunyai dua akaun Agronetbiz, kedua-dua akaun mengalami masalah sam...
Zahir Abd Latif

February 18, 2022

09:41 Support #12810 (Pending SIT Deployment): [SCP ID :##6148##] : approve ibam disable admin - system...
Hi team,
Root cause:
Issue because IB passes display name "Rosli Bin Saidin" instead of user alias to method par...
Siti Balqis Othman

February 17, 2022

16:42 Support #12147: [SCP ID :##5939##] : API Gateway down
Hi team,
Finding issue based on log analysis from IBM, Agrobank DBA team and JMeter load test.
1) IBM and DBA te...
Siti Balqis Othman
16:41 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...
Hi,
Kindly attend below request:-
please help to check, error system not ready when approver approve IBAM id main...
Zahir Abd Latif
16:09 Support #12784 (Development / Work In Progress): [SCP ID :##6135##] : unable to activate rib cust...
Reported Issue:
IBAM user unable to perform activation on the user with username Rahimah76
Root Cause:
Duplicat...
Siti Balqis Othman
Avatar?id=1966&size=24 12:18 Support #12147: [SCP ID :##5939##] : API Gateway down
Hi Balqis,
Please update the status here, since this case related to the CUA deadlock.
Thank you
Ngoh Chee Onn

February 16, 2022

09:07 Support #12797 (Pending UAT Deployment): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VAL...
Root cause:
The merchant category code is empty. As per requirement, this merchant category field should be mandator...
Siti Balqis Othman

February 14, 2022

07:17 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...
Hi,
Kindly attend below request:
please help to check this issue.
Company Name : Masjid Ar-Raudhah As-Sakinah
...
Zahir Abd Latif

February 07, 2022

14:53 Support #12784 (Investigation): [SCP ID :##6135##] : unable to activate rib customer account
Siti Balqis Othman
12:47 Support #12784 (Internal Testing): [SCP ID :##6135##] : unable to activate rib customer account
Hi,
Kindly attend below request:-
Kindly assist to check as agent unable to activate customer account.

Th...
Zahir Abd Latif

January 28, 2022

13:46 Support #12550 (Work Completed-End life cycle): [SCP ID :##6020##] : SESSION EXPIRED : ZHAF CREAT...
The reported customer able to perform transaction as per confirmation with ITD (Ilah) on 28/01/2022 Siti Balqis Othman
 

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