Support #12550
[SCP ID :##6020##] : SESSION EXPIRED : ZHAF CREATIVE RESOURCES : MY0550714
| Status: | Work Completed-End life cycle | Start date: | November 05, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer having an issue with her Agronet and Agronetbiz.
She able to login Agronet and Agronetbiz, but when she want to perform transaction, the page will be appeared ‘session expired’.
She informed she always use computer to login for both accounts and informed need to login twice or more to perform the successful transaction.
She had performed clear cache and browser history daily.
Customer details:
Full Name: MUSNITA BINTI MUSTAFA
I/C No.: 720610145000
Mobile No: 0193641430
Agronet:
Username: zhafra
time stamp : -
Agronetbiz:
company name: ZHAF CREATIVE RESOURCES
Username: zhafcreative2
time stamp : 04/11/2021 @ 08.07am
Seeking your assistance regarding for this issue due to customer keep calling us to complain regarding this matter.
log file can find at staging server
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Siti Balqis Othman over 2 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- % Done changed from 0 to 100
The reported customer able to perform transaction as per confirmation with ITD (Ilah) on 28/01/2022