Support #12757
[SCP ID :##6111##] : BIB FTL - session expired
| Status: | Work Completed-End life cycle | Start date: | January 17, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check.
1)Unsuccessful FTL for singleuser ( Safuan9890 )
2)Error "session expired" after enter TAC number during FTL
Time stamp : 14/01/2022 ; 3:59 pm
Log file can be found at staging server.
History
#1
Updated by Stephanie Sufrapto over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
From the log we found the user only requested the TAC. If there is an issue after requesting the TAC we expect VerifyTAC to be printed at upass.
Suspect the user didnt do FTL. waiting for confirmation from Agrobank
#2
Updated by Siti Balqis Othman about 2 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Dear Zahir,
Please help to close this ticket.
04/08/2022: No new activity from this user since reported date. ITD (Ilah) confirm can close this ticket. Will create a new ticket if same issue occur.