Support #12342
[SCP ID :##5983##] : FPX - not received TAC
| Status: | Work Completed-End life cycle | Start date: | September 18, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Stephanie Sufrapto | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Hi Team,
I am not receive TAC when perform fpx transaction. Recently we also receive few complaint from staff on the same issue. Please help to check.
From log I can see below error, however telnet to both sms url is successful.
[9/18/21 8:06:07:663 SGT] 000001b3 SystemOut O Request msg: refno=20210918000088242731; mobileno=60104572053
[9/18/21 8:06:07:678 SGT] 000001b3 SystemOut O Failed to establish connection to https://vpibkw01:9000/sendSMS
[9/18/21 8:06:07:694 SGT] 000001b3 SystemOut O Failed to establish connection to https://vpibkw02:9000/sendSMS
Timestamp: [18/09/2021] [08:06:05:538]
Account owner: norazlilah
log file already shared in the email.
History
#1
Updated by Stephanie Sufrapto almost 3 years ago
- Status changed from New - Begin Life Cycle to System Integration Test
- % Done changed from 0 to 100
05/10/2021
As the issue reported is not consistently happening. We suggest to do the steps below and we will monitor it further:
1) Copy the SMS webservice CA cert to a new folder.
- You can find the CA cert at app config
image.png
- New folder can create under D and name it as SMS webservice
2) Copy the CA cert and change the path in app config to new path you have copy
#2
Updated by Stephanie Sufrapto over 2 years ago
- Status changed from System Integration Test to Work Completed-End life cycle
FPX issue caused by websphere sticky session.
Solved at 12 November 2021
Provide patch for TAC cron. to apply singleton when grab cacert from appconfig