Support #12354
[SCP ID :##5988##] : HSM Refresh (HSM THALES Payshield 9000 E.O.L)
| Status: | Closed - End of life cycle | Start date: | September 22, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
As informed, HSM is replacing new box (HSM THALES Payshield 9000 E.O.L) and hence we need to test.
We have changed the appconfig.properties in SIT to point to new hsm ip address.
But getting error.
Can please assist to advice
Attached the logs
HSM new box.zip (119 KB)
AppConfig.properties 
(11 KB)
History
#1
Updated by Ngoh Chee Onn about 3 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Ngoh Chee Onn almost 3 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
Found their HSM system return a unexpected error code, customer to check again with their HSM system.
Please refer below for the finding summary in email.
55464135 is the response from HSM.
5546 is the response code in ASCII code, which is 'UF'.
4135 is the error code in ASCII code , which is 'A5'.
'A5' is not a valid error code according to the HSM RG7000.
#3
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Verified by user to closed.
Issue closed in SCP.