Support #12403
[SCP ID :##6004##] : FAILURE TO MAKE FPX PAYMENT : MOHD SABARUDDIN BIN MOHD DAMIN
| Status: | Work Completed-End life cycle | Start date: | October 14, 2021 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer report that he unable to do topup for his "Mycar E-Hailing" account using FPX. After he chose AgroNet at FPX Paynet portal, he get below page and still getting the same page after several attempts. Customer also informed that he able to do the same transaction using his old mobile phone. Customer also informed before this issue he able to key in his username using autofill function.
Details as below:
Name: MOHD SABARUDDIN BIN MOHD DAMIN
Phone number: 0135623774
Email: mxmen77469@gmail.com
Username: mxmen774
account number : 2006691000035770
transaction date and time : 13/10/2021 ; 6.40PM
History
#1
Updated by Zahir Abd Latif almost 3 years ago
- Tracker changed from Change to Support
#2
Updated by Siti Balqis Othman almost 3 years ago
- Status changed from New - Begin Life Cycle to Investigation
Unable to replicate the issue at UAT
#3
Updated by Siti Balqis Othman 8 months ago
- Status changed from Investigation to Development / Work In Progress
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
This user has success perform FPX transaction on 24/11/2023 based on IBAM transaction history.
#4
Updated by Siti Balqis Othman 8 months ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
Help to close this ticket