Support #12766
[SCP ID :##6117##] : KFH MySecure Activation Failure
| Status: | Closed - End of life cycle | Start date: | January 21, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to activate and register MySecure due to error “System Currently Unavailable”.
The customer informs that the issue started when she at 5th step.
Appreciate your assistance urgently.
Info as follows:
Company Name
: SITI KHADIJAH BINTI BAHARUDIN
User I.D
: Sikha46
Date Attempt
: 14/01/2022
Time Attempt
: 10:30am
All the related logs can be found from below dir:
\\10.20.8.50\Insert Here\IB Logs\14012022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Jan 24, 2022:-
Please confirm on this issue, KFH MySecure Activation only has 2 steps. I did not manage to find any logs regarding KFH MySecure Activation with the provided timestamp, 14/01/2022 10:30AM.
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.