Support #12767
[SCP ID :##6118##] : CMS Unable to reset password
| Status: | Closed - End of life cycle | Start date: | January 21, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to reset password for CMS online banking. Error message “you are not assigned to any Secure Pass”.
Appreciate your assistance.
Info as follows:
Company name : SEPOL CONSTRUCTION
Caller name : SAIFUL ULUM BIN SANAWI
Mobile no. : 0198768204
Date & time of trx : 16/1/2022 @ 12:41pm
Logs file:
\\10.20.8.80\Share\installer\Sufian\IBLog\16012022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Kah Yan, Jan 25, 2022:-
Please check the value of V_USER_ID for this secure pass and confirm if the secure pass number is the one the customer is using. If the user is TokenOwner (from the 2nd query result), please advise the corus admin to perform "assign secure pass". schema bib select * from tb_am_vasco where v_serial_no = '2270258082'; select * from tb_am_user where u_user_id = (select v_user_id from tb_am_vasco where v_serial_no = '2270258082')
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.