Support #12777
[SCP ID :##6128##] : Checker Failed To Approve Dispute Transaction
| Status: | Closed - End of life cycle | Start date: | February 18, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | 11.00 hours | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Bank checker complaint that they hit Error Page when trying to approve the dispute.
History
#1
Updated by Ngoh Chee Ping over 2 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Ngoh Chee Ping to Nai Cheng Yeat
#2
Updated by Nai Cheng Yeat over 2 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- % Done changed from 0 to 40
Paynet has submit the log data for observing the issue about "checker failed to approve dispute transaction". [27 JAN 2022]
After check with the log data, found out data was duplicated on unique column in database. Chee Ping joined in the thread asking more about the specific data duplicated table and column. [28 JAN 2022]
#3
Updated by Nai Cheng Yeat over 2 years ago
- Start date changed from January 27, 2022 to February 10, 2022
- % Done changed from 40 to 70
After follow up with Paynet side, they have provided the data we required and analyse ends up having an appointment meeting on the next day. [10 FEB 2022]
After the meeting on 10am morning we have agreed that we provide an additional query for confirm data in RPP_DISPUTE_MANAGEMENT table while Paynet side provide the error screen for further observation.[11 FEB 2022]
#4
Updated by Nai Cheng Yeat over 2 years ago
- Assignee changed from Nai Cheng Yeat to Zahir Abd Latif
- Start date changed from February 10, 2022 to February 18, 2022
- % Done changed from 70 to 100
After today follow up with the update from Paynet (which ourside requires the screen before error screen which includes the dispute details), Paynet side update that they get the response from HLB and mentioning no more issue. What they did was they restarted the server, nothing else. They have requested to close the ticket[18 Feb 2022]
#5
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.