Support #12874
[SCP ID :##6208##] : CA failed login - session expired
| Status: | Work Completed-End life cycle | Start date: | March 21, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Balqis,
Kindly attend below request.
CA having session expired issue when login to BIB. userdi: 45434 username: yssoontrading timestamp: as per user activity below Log file: \\172.16.49.7\prod logs\VPIBKA01\BIB1\210322 \\172.16.49.7\prod logs\VPIBKA02\BIB1\210322
Thank you.
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Need to confirm the exact issue.
As per inform via Whatsapp, user got session expired is not when login to IB.
Does the issue is related with request ID: 6210? (Pending response from Bank)
#2
Updated by Siti Balqis Othman over 2 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Hi Team,
Update from IT team, user able to login to AGRONetBiz as per last login date 2/4/2022.
As per-conversation with IT team via WhatsApp group.
We close this ticket first, suspect the CA is facing session expired due to approval matrix module issue which park under ticket number 6210.