Activity
From February 20, 2022 to March 21, 2022
March 21, 2022
- 18:18 Support #12876 (Work Completed-End life cycle): [SCP ID :##6210##] : Edit Approval Matrix Issue
- Hi Balqis,
Kindly attend below request.... - 18:15 Support #12875 (Work Completed-End life cycle): [SCP ID :##6209##] : SMS truncated
- Hi Balqis,
Kindly attend below request.... - 18:10 Support #12874 (Work Completed-End life cycle): [SCP ID :##6208##] : CA failed login - session ex...
- Hi Balqis,
Kindly attend below request.... - 12:13 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...
- Migrated to production on 16/03/2022
- 12:13 Support #12797 (Development / Work In Progress): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DE...
- 12:13 Support #12797 (Code Review): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VALUE_TOO_SHORT
- 12:06 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...
- Migrated to production on 16/03/2022
- 12:06 Support #12810 (Development / Work In Progress): [SCP ID :##6148##] : approve ibam disable admin ...
- 12:05 Support #12810 (Finished Development): [SCP ID :##6148##] : approve ibam disable admin - system n...
- 09:31 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
- Hi team,
Based on the log we found that the customer was unable to download the document because of a JDBC connect...
March 18, 2022
- 15:55 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
- Hi,
Kindly attend below request:-
we received few complaint from branch which they not able to download document ...
March 17, 2022
- 17:53 Support #12871 (Pending Customer Feedback): [SCP ID :##6205##] : ISS REPORT ISSUE
- Feedback to Agrobank
1. Refer to sheet 3 – Transaction: currently ISS taken status Successful and Accepted. However,... - 11:32 Support #12871 (Work Completed-End life cycle): [SCP ID :##6205##] : ISS REPORT ISSUE
- Hi,
Kindly attend below request:-
ISS team raised issue on the ISS raw file generated by IB.
1. Refer to ... - 10:41 Support #12870 (Work Completed-End life cycle): [SCP ID :##6204##] : AGRONETBIZ - APPROVER BEING ...
- Hi,
Kindly attend below request:-
customer informed that his agronetbiz account locked after approve transaction ... - 09:03 Support #12869 (Development / Work In Progress): [SCP ID :##6203##] : IBAM - Keep loading
March 16, 2022
- 16:06 Support #12869 (Work Completed-End life cycle): [SCP ID :##6203##] : IBAM - Keep loading
- Hi,
Kindly attend below request:-
today we received complaint from contact center IBAM keep loading. Please help ... - 15:24 Support #12868 (New - Begin Life Cycle): [SCP ID :##6202##] : mobile token error 21, fail to regi...
- Hi,
Kindly attend below request:-
Customer called and informed having a problem to activate new security token.
...
March 14, 2022
- 18:36 Support #12113 (Work Completed-End life cycle): [SCP ID :##5927##] : QR RPP - SMS
- Migrated to production on 05.11.2021
- 18:36 Support #12113 (Development / Work In Progress): [SCP ID :##5927##] : QR RPP - SMS
- 18:36 Support #12113 (Finished Development): [SCP ID :##5927##] : QR RPP - SMS
- 18:31 Support #12394 (Work Completed-End life cycle): [SCP ID :##6000##] : Standing instruction menu fo...
- Migrated to production on 11.02.2022
- 18:30 Support #12394 (Development / Work In Progress): [SCP ID :##6000##] : Standing instruction menu f...
- 18:30 Support #12394 (Finished Development): [SCP ID :##6000##] : Standing instruction menu for single ...
- 18:29 Support #12670 (Work Completed-End life cycle): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRU...
- Migrated to production on 11.02.2022
- 18:29 Support #12670 (Development / Work In Progress): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTR...
- 18:28 Support #12670 (Finished Development): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRUCTION DET...
- 18:27 Support #12645 (Work Completed-End life cycle): [SCP ID :##6048##] : New BPS - Bernas bulk paymen...
- Migrated to production on 11.02.2022
- 09:45 Support #12856 (New - Begin Life Cycle): [SCP ID :##6191##] : ADUAN AGROKEY TIDAK MESRA PELANGGAN...
- Hi,
Kindly attend below request:-
Pelanggan telah menghubungi contact centre pada 09/03/2022 untuk membuat aduan ... - 09:22 Support #12784 (Internal Testing): [SCP ID :##6135##] : unable to activate rib customer account
- Implementation:
- Passing group id value when retrieve data from TB_AM_USER
March 09, 2022
- 09:05 Support #12846 (User Acceptance Test): [SCP ID :##6182##] : RIB - BLOCK ATM
- Hi team,
Root cause:
Issue due to both of the cards using the same id. Thus, when the user clicks either of the r...
March 08, 2022
- 15:49 Support #12846 (Work Completed-End life cycle): [SCP ID :##6182##] : RIB - BLOCK ATM
- Hi,
Kindly attend below request:-
Please help to check. User cannot select the other card number for maintenance ...
March 01, 2022
- 16:53 Support #12827 (Investigation): [SCP ID :##6163##] : Not Received TAC for FPX
- Hi team,
Update inform on the customer issue,
On 01 March 2022:
1) Request Izzati to ask En. Khairul to retry ...
February 28, 2022
- 17:19 Support #12827 (Work Completed-End life cycle): [SCP ID :##6163##] : Not Received TAC for FPX
- Hi,
Kindly attend below request:-
Today we received complaint from En Khairul Azman saying that he did not receiv...
February 23, 2022
- 16:43 Support #12819 (Development / Work In Progress): [SCP ID :##6155##] : session expired :SD IMPEX...
- Hi team
Root Cause:
Based on log as below, the ib throws session expired due BIB_ACCOUNT table return more than 1...
February 22, 2022
- 17:13 Support #12819 (Work Completed-End life cycle): [SCP ID :##6155##] : session expired :SD IMPEX ...
- Hi,
Kindly attend below request:-
Pelanggan mempunyai dua akaun Agronetbiz, kedua-dua akaun mengalami masalah sam...
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