Support #13005
[SCP ID :##6281##] : reset password - session expired
| Status: | Work Completed-End life cycle | Start date: | May 13, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
RIB customer unable to reset password, after key in details (Username, acc number, atm card number and atm pin number) click continue prompt error session expired.
Seeking your assistance to check further.
User ID: 114154
User Name: nadzri07
Display Name: MOHD NADZRI BIN HARUN
User Status: Unlocked
Time stamp around 4.00 - 4.15
History
#1
Updated by Siti Balqis Othman over 1 year ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
This issue is the same as ticket number due to null ip address.
Re: [Request ID :##6642##] : UNABLE TO RESET PASSWORD SERVICE ERROR 1606.
Finding:
Based on previous ticket, the cause for FMS to return error code 1606 due to null IP address being passed to FMS request body.
We are unable to replicate the same issue. To move forward, probably the IP address is null at the session during that time.
Solution:
Perform null checking on the IP address that was being set at the session.
If the value is null, IB will retrieve the IP Address from X-FORWARDED-FOR request header and
pass it to the FMS request field and at the same time set the value in the user session.
The patch for ticket 6642 has been deployed to production on 11/04/2023.
There is no same issue being reported since the deployment.