Activity

From May 22, 2023 to June 20, 2023

June 20, 2023

12:19 Support #13251 (Work Completed-End life cycle): [SCP ID :##6455##] : RIB customer not able to res...
Hi Zahir,
Issue reported: These 2 customers are unable to perform the Forgot Password activity.
Finding: Accord... Siti Balqis Othman
12:13 Support #13005 (Work Completed-End life cycle): [SCP ID :##6281##] : reset password - session ex...

This issue is the same as ticket number due to null ip address.
Re: [Request ID :##6642##] : UNABLE TO RESET PASSW... Siti Balqis Othman
12:05 Support #13392 (Work Completed-End life cycle): [SCP ID :##6574##] : eFria withdrawal error - You...
Finding:
We suspect the response for account inquiry by CIF is not complete.
This issue happens after HOST enhance... Siti Balqis Othman
11:55 Support #13408 (Pending Customer Feedback): [SCP ID :##6584##] : NABLE TO RESET PASSWORD RIB: MAR...
Finding:
According to the CUA DB record. we have 2 records with the same username but different capital letters. Due... Siti Balqis Othman
11:44 Support #13487 (Pending Customer Feedback): [SCP ID :##6656##] : UNABLE TO ACTIVATE AGRONET : MAH...
Finding
Based on our findings, we found there are 2 records found for user madina2029.
This issue is similar to tic... Siti Balqis Othman
11:40 Support #13535 (Pending Customer Feedback): [SCP ID :##6696##] : Too many FPX transactions return...
Pending customer feedback on the what the error code that need to be sent to IMocha for issue customer not perform Ag... Siti Balqis Othman
11:38 Support #13521 (Work Completed-End life cycle): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION ...
Hi Zahir,
You may close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/2023 un... Siti Balqis Othman
11:36 Support #13534 (Work Completed-End life cycle): [SCP ID :##6695##] : (URGENT)UNABLE TO UPDATE TAC...
Reported issue:
Customer receives error message please proceed to agrokey activation when perform mobile change proc... Siti Balqis Othman
11:32 Support #13539 (System Integration Test): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (SMART S...
Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... Siti Balqis Othman
11:31 Support #13367 (Work Completed-End life cycle): [SCP ID :##6552##] : Error when login to IBAM sy...
Hi zahir,
My mistake for previous update. That is for different ticket.
You can close this ticket as Bank already a... Siti Balqis Othman
11:28 Support #12147 (Work Completed-End life cycle): [SCP ID :##5939##] : API Gateway down
Hi Zahir,
Could help to close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/... Siti Balqis Othman
11:25 Support #13367 (System Integration Test): [SCP ID :##6552##] : Error when login to IBAM system
Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... Siti Balqis Othman
11:02 Support #13539 (Work Completed-End life cycle): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (S...
Hi Balqis,
Kindly attend below request.... Nurul Akmal

June 12, 2023

16:13 Support #13535 (Work Completed-End life cycle): [SCP ID :##6696##] : Too many FPX transactions re...
Hi,
Kindly attend below request:-
Around 7.20pm PayNet inform that Agrobank success rate is 0%. Customers was log... Zahir Abd Latif
16:10 Support #13534 (Work Completed-End life cycle): [SCP ID :##6695##] : (URGENT)UNABLE TO UPDATE TAC...
Hi,
Kindly attend below request:-
Kindly assist to check as customer unable to update TAC number.
Agent succes... Zahir Abd Latif

June 06, 2023

14:33 Support #13521 (User Acceptance Test): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION PROCESS
The patch has been deployed to SIT and UAT environment for Bank to testing and verify Siti Balqis Othman
11:24 Support #13521 (Development / Work In Progress): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION...
Siti Balqis Othman
09:54 Support #13521 (Work Completed-End life cycle): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION ...
Hi,
Kindly attend below request:-
We received multiple complaints from Contact Centre regarding this issue whereb... Zahir Abd Latif
 

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