B - Production Support » Agrobank Support

July 13, 2023

16:32 Support #13574 (Pending Customer Feedback): [SCP ID :##6735##] : FPX Transaction Failed

Based on provided log. This customer unable to perform approve transaction via Mobile Banking.
From the log, it sho... Siti Balqis Othman

12:44 Support #13574 (Work Completed-End life cycle): [SCP ID :##6735##] : FPX Transaction Failed

Hi,
Kindly attend below request:-
On 9 July 2023, this customer encounter an issue with his FPX transaction. Base... Zahir Abd Latif

July 10, 2023

16:44 Support #13565 (System Integration Test): [SCP ID :##6724##] : SARAWAK LAND CONSOLIDATION AND REH...

Finding:
The starting index to retrieve balance amount was not correct.
Resolution:
Fix on the starting index to... Siti Balqis Othman

16:43 Support #13565 (Development / Work In Progress): [SCP ID :##6724##] : SARAWAK LAND CONSOLIDATION ...

Siti Balqis Othman

12:20 Support #13565 (Investigation): [SCP ID :##6724##] : SARAWAK LAND CONSOLIDATION AND REHABILITATIO...

Siti Balqis Othman

11:36 Support #13566 (Investigation): [SCP ID :##6725##] : Error - UPASS undefined error

Siti Balqis Othman

10:31 Support #13564 (Development / Work In Progress): [SCP ID :##6723##] : Duitnow Maintenance Message

Siti Balqis Othman

10:30 Support #13563 (Pending SIT Deployment): [SCP ID :##6722##] : duitnow maintenance - push notifica...

Finding:
The current program flow, it will send the notification to the customer regardless of the status.
Resol... Siti Balqis Othman

10:18 Support #13566 (Investigation): [SCP ID :##6725##] : Error - UPASS undefined error

Hi,
Kindly attend below request:-
We received few customers encountered same error as per below screenshot.
Pl... Zahir Abd Latif

July 07, 2023

18:26 Support #13565 (Work Completed-End life cycle): [SCP ID :##6724##] : SARAWAK LAND CONSOLIDATION A...

Hi Balqis,
Kindly attend below request.... Nurul Akmal

18:24 Support #13564 (User Acceptance Test): [SCP ID :##6723##] : Duitnow Maintenance Message

Hi Balqis,
Kindly attend below request.... Nurul Akmal

18:23 Support #13563 (Development / Work In Progress): [SCP ID :##6722##] : duitnow maintenance - push ...

Siti Balqis Othman

18:20 Support #13563 (Pending SIT Deployment): [SCP ID :##6722##] : duitnow maintenance - push notifica...

Hi Balqis,
Kindly attend below request.... Nurul Akmal

July 05, 2023

14:37 Support #13552 (Work Completed-End life cycle): [SCP ID :##6717##] : MB login - connection refused

Hi Balqis,
Kindly attend below request.... Nurul Akmal

July 04, 2023

17:02 Support #13550 (Investigation): [SCP ID :##6714##] : AGRONET UNABLE TO DO TRANSACTION - ERROR 99 ...

Siti Balqis Othman

17:01 Support #13551 (System Integration Test): [SCP ID :##6715##] : IOS: Copy & Paste issue

Finding:
The current AGRONet/ AGRONetBIZ behavior will allow users to select any content on the website and perform ... Siti Balqis Othman

15:13 Support #13551 (Work Completed-End life cycle): [SCP ID :##6715##] : IOS: Copy & Paste issue

Hi Balqis,
Kindly attend below request.... Nurul Akmal

09:52 Support #13550 (Work Completed-End life cycle): [SCP ID :##6714##] : AGRONET UNABLE TO DO TRANSAC...

Hi Balqis,
Kindly attend below request.... Nurul Akmal

June 26, 2023

09:35 Support #13539 (Work Completed-End life cycle): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (S...

Hi Zahir,
Kindly help to close this ticket. Bank has deployed to production on 20/06/2023. Siti Balqis Othman

June 22, 2023

16:21 Support #13544 (System Integration Test): [SCP ID :##6708##] : (97) REST CUA ERROR: FAILED TO REG...

Finding:
After investigating the request data sent by Mobile Banking to perform the mobile token activation process.... Siti Balqis Othman

15:36 Support #13544 (Work Completed-End life cycle): [SCP ID :##6708##] : (97) REST CUA ERROR: FAILED ...

Hi Balqis,
Kindly attend below request.... Nurul Akmal

June 21, 2023

12:18 Support #13542 (User Acceptance Test): [SCP ID :##6706##] : Unbind device - session expired

Finding:
Issue due to exception happens when IB detects null value when trying to retrieve osType value. IB expects ... Siti Balqis Othman

08:47 Support #13542 (Work Completed-End life cycle): [SCP ID :##6706##] : Unbind device - session expired

Hi Balqis,
Kindly attend below request.... Nurul Akmal