Support #13367
[SCP ID :##6552##] : Error when login to IBAM system
| Status: | Work Completed-End life cycle | Start date: | December 23, 2022 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | IBAM | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Need your kind and prompt advice on issue hit by this customer on IBAM system.
She able to login but get error as attached in the screenshot.
Please advise.
History
#1
Updated by Siti Balqis Othman over 1 year ago
- Status changed from New - Begin Life Cycle to System Integration Test
- % Done changed from 0 to 100
Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this issue.
According to the user data after confirming with you, this user was not assigned with any token.
Expected Result:
System able to delete user even though it is not assigned with any token.
Solution:
Add Token availability checking before performing the delete process.
The class patch has been deployed to SIT environment for Bank to perform testing
#2
Updated by Siti Balqis Othman over 1 year ago
- Status changed from System Integration Test to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Hi zahir,
My mistake for previous update. That is for different ticket.
You can close this ticket as Bank already agree to close on 3 Jan 2023.