Activity

From November 24, 2022 to December 23, 2022

December 23, 2022

15:16 Support #13367 (Work Completed-End life cycle): [SCP ID :##6552##] : Error when login to IBAM sy...: Hi,
Kindly attend below request:-
Need your kind and prompt advice on issue hit by this customer on IBAM system... Zahir Abd Latif
14:32 Support #11208 (Work Completed-End life cycle): [SCP ID :##5507##] : statutory register cron error: +*Response to Bank*+
Upon testing on the sample file, program unable to finish reading all the content due to empt... Siti Balqis Othman
14:31 Support #11208 (Development / Work In Progress): [SCP ID :##5507##] : statutory register cron error: Siti Balqis Othman
14:28 Support #12970 (Work Completed-End life cycle): [SCP ID :##6273##] : EV SSL Installation Agronet ...: SSL Cert installed in Staging on 11 May 2022 by CF. Siti Balqis Othman
14:26 Support #12954 (System Integration Test): [SCP ID :##6262##] : Finding in UAT: +*Response to Bank*+
Finding: During investigation, found that the checking of the FMS flag false is not implement... Siti Balqis Othman
14:23 Support #10830 (Work Completed-End life cycle): SCP ID :##5366##] : socso issue: Siti Balqis Othman
14:15 Support #13041 (Work Completed-End life cycle): [SCP ID :##6296##] : FPX SLOWNESS DURING DR - err...: +*Action has done as below*+
[10/6/22] Found a lot session null exception, checked DR WAS session management set... Siti Balqis Othman
14:11 Support #12995 (Work Completed-End life cycle): [SCP ID :##6275##] : unlocked single user session...: +*Feedback to Bank*+
Finding:
Suspect App server 2 got Web Container issue and is required to restart the server.... Siti Balqis Othman
13:03 Support #13267 (Investigation): [SCP ID :##6468##] : Transaction not display in authorization lis...: Siti Balqis Othman
13:02 Support #13254 (Work Completed-End life cycle): [SCP ID :##6458##] : PENGAKTIFAN INTERNET BANKING...: +*Feedback to Bank*+
One of the customer accounts is returned with 0 value.
This has caused IB unable to detect wh... Siti Balqis Othman
12:50 Support #13278 (Work Completed-End life cycle): [SCP ID :##6479##] : customer failed to perform t...: [26/10/2022] Bank verifies this customer's success perform the transaction.
Bank agrees to close this ticket. Siti Balqis Othman
12:35 Support #13328 (Pending Customer Feedback): [SCP ID :##6523##] : no annual fee deduction on annua...: Finding:
1) The annual fee log on the date 18/11/2022 is not complete, suspected have an exception during the batch ... Siti Balqis Othman
09:49 Support #13227 (Work Completed-End life cycle): [SCP ID :##6431##] : AGRONetBIZ Invalid password...: *Feedback to Bank*++
Based on the shared UPASS log, this customer input an invalid password until exceeding the ma... Siti Balqis Othman
09:39 Support #12998 (Pending SIT Deployment): [SCP ID :##6278##] : EPF status not updated: The solution given was:
Change the way to grab the EPF employer number by grabbing 9 digits of the EPF employer numb... Siti Balqis Othman
09:31 Support #13360 (User Acceptance Test): [SCP ID :##6545##] : Mydin Card: Changes:
Changes are required in the properties file to change the error message.
Deliver the patch to Agro (Il... Siti Balqis Othman

December 20, 2022

10:11 Support #13360 (Work Completed-End life cycle): [SCP ID :##6545##] : Mydin Card: Hi,
Kindly attend below request:-
We have new CR Agro Cashline-i link with card for mydin for wholesale buyers . ... Zahir Abd Latif

December 16, 2022

16:48 Support #13241 (Work Completed-End life cycle): [SCP ID :##6445##] : Error session expired when C...: Dear Zahir,
You can close this ticket. The patch already migrated to production on 14/12/2022 under Migration ID200 Siti Balqis Othman
16:46 Support #13107 (Work Completed-End life cycle): [SCP ID :##6355##] : Bulk Payment - bulk payment ...: Dear zahir,
You can close this ticket. The patch already migrated to production on 14/12/2022 Siti Balqis Othman
16:38 Support #13238 (Work Completed-End life cycle): [SCP ID :##6442##] : SOCSO Payment - account debi...: Migrated to production on 14/12/2022 under migration ID200. Can close this ticket. Siti Balqis Othman
16:34 Support #12998 (Development / Work In Progress): [SCP ID :##6278##] : EPF status not updated: Siti Balqis Othman
16:33 Support #13353 (Work Completed-End life cycle): [SCP ID :##6539##] : approve authorized person - ...: Dear Zahir,
Kindly, help to close this ticket. Patch already migrated to production on 14/12/2022 under migration I... Siti Balqis Othman

December 12, 2022

16:26 Support #13353 (Work Completed-End life cycle): [SCP ID :##6539##] : approve authorized person - ...: Hi,
Kindly attend below request:-
approve authorized person - error service unavailable. based on log found err... Zahir Abd Latif
16:08 Support #13352: [SCP ID :##6538##] : bulk payment upload - error bad request: Dear CF,
As per discuss on the group whatsapp, kindly help to check.
Issue chronology:
The user report received ... Siti Balqis Othman
16:03 Support #13352 (New - Begin Life Cycle): [SCP ID :##6538##] : bulk payment upload - error bad req...: Hi,
Kindly attend below request:-
Customer hit below error when click next after upload bulk payment file. Based ... Zahir Abd Latif

November 26, 2022

23:25 Support #13339 (Work Completed-End life cycle): [SCP ID :##6528##] : IB REPORT - header issue: Hi,
Kindly attend below request:-
Header for 3rd party report display insufficient information (total successful ... Zahir Abd Latif

November 24, 2022

10:22 Support #13334 (System Integration Test): [SCP ID :##6525##] : FRIA-i Campaign - add new Fria-i p...: Hi,
Kindly attend below request:-
Agrobank will add new Fria-i product as part of AGROBANK FRIA-i campaign. produ... Zahir Abd Latif

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